Experienced Customer Service Representative – Inbound Only, NO SALES – Permanent Full Time Positions at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of technical and emergency damage prevention services for Gopher State One Call, a statewide non-profit organization, we're seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. If you're looking for a rewarding career with a dynamic company that values its employees, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a forward-thinking organization that's dedicated to providing innovative solutions for the excavation industry. Our team of experts is committed to ensuring the safety of excavators, homeowners, and facility operators by providing accurate and timely information about underground infrastructure. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients and partners.
Job Summary
As a Customer Service Representative at arenaflex, you'll play a vital role in handling incoming telephone requests from excavators, homeowners, and facility operators. Your primary responsibility will be to answer inbound calls, gather information about customers and their work sites, and enter data into a ticket format. You'll also be responsible for identifying work sites on a mapping system similar to Google Maps. If you're a team player with excellent communication skills and a passion for public safety, we want to hear from you!
Key Responsibilities
* Answer inbound calls from excavators, homeowners, and facility operators
- Gather information about customers and their work sites
- Enter data into a ticket format
- Identify work sites on a mapping system similar to Google Maps
- Provide excellent customer service at all times
- Communicate effectively with excavators, peers, and management
- Process information quickly and accurately using outlined criteria
- Accurately read digital maps
- Demonstrate an interest in public safety
- Understand and apply new concepts
- Ability to work effectively and independently in a home or office environment
Essential Qualifications
* High school diploma or GED
- Ability to listen and problem solve effectively
- General computer skills
- Ability to adhere to a work schedule including having good attendance
- Ability to work as a team
- Be self-motivated and able to work independently
- Willingness to work overtime based upon the business needs of the call center
- Availability to work during operating hours of the call center
- Must pass a criminal background check
Preferred Qualifications
* Prior experience in a customer-facing role
- Excellent written and oral communication skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to multitask and prioritize tasks effectively
Benefits and Perks
* Competitive hourly rate starting at $15.00 per hour
- Quarterly performance bonuses
- Paid vacations/personal/sick time (PTO)
- 401(k) plan with 50% company matching up to 15% of your contribution
- Casual, friendly work environment
- Monday through Friday hours ONLY, with 8-hour shifts between 6:00am and 6:00pm NO WEEKENDS
- Two-week paid training course
- Ability to work at home remotely after training
- Fantastic medical, dental, and life insurance at a VERY minimal cost ($43/month for single coverage $185/month for a family)
- Paid time off
- Work from home opportunities
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and working collaboratively to achieve our goals. We believe in recognizing and rewarding our employees' hard work and dedication, and we offer a range of benefits and perks to support their well-being and career growth.
How to Apply
If you're a motivated and customer-focused individual who is passionate about public safety, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We'll review all applications and contact selected candidates to schedule testing and interviews.
Testing and Interviews
Chosen candidates will be contacted to schedule testing, which includes a typing test, a map-reading test, and a spelling test. Testing and interviews are by appointment only, and no walk-ins are allowed. No phone calls, please. If your application meets our requirements, we'll contact you to schedule testing and interviews.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be a drug-free employer.
Apply Now!
If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, apply now for the Customer Service Representative position at arenaflex. We can't wait to hear from you! Apply for this job