Healthcare Customer Service Expert - Phone Intake
Join arenaflex, a leading healthcare services company, as a Healthcare Customer Service Expert - Phone Intake, and become a vital part of our team that delivers exceptional patient care and support. As a key member of our remote call center team, you will be the first point of contact for patients seeking home healthcare services, providing empathetic and informative support to those in need.
About arenaflex
arenaflex is a dynamic and innovative healthcare services company dedicated to providing high-quality patient care and support. With a strong commitment to excellence, arenaflex has established itself as a trusted partner in the healthcare industry, delivering personalized services that meet the unique needs of patients and healthcare providers. Our team is passionate about making a positive impact on people's lives, and we're excited to welcome like-minded individuals to join our mission.
Job Summary
As a Healthcare Customer Service Expert - Phone Intake, you will be responsible for providing exceptional customer service to patients, providers, and referral sources through phone interactions. You will collect clinical and demographic information, enter it into our CareCentrix portal, and strive to meet/exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives.
Responsibilities
* Provide empathetic and informative support to patients, providers, and referral sources through phone interactions, addressing their concerns and resolving issues in a timely and professional manner.
- Collect clinical and demographic information from patients, providers, and referral sources, and enter it into our CareCentrix portal accurately and efficiently.
- Meet/exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives.
- Collaborate with team members to achieve shared goals and objectives, promoting a positive and supportive work environment.
- Stay up-to-date with company policies, including HIPAA/PHI, and adhere to all relevant regulations and guidelines.
- Participate in ongoing training and development opportunities to enhance skills and knowledge, ensuring continued growth and success in the role.
Qualifications
* High School Diploma or GED.
- Minimum 2 years of Customer Service experience in a call center environment.
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
- Ability to navigate dual monitors and multiple applications.
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
- Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
- Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.
- A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process.
Internet Requirements
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable connection required
- DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
- While working, required to hardwire with an ethernet cable
What We Offer
* Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
- Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
- Advancement Opportunities, professional skills training, and tuition reimbursement
- Walgreens Discount - receive up to 25% off eligible items
- Great culture with a sense of community
Work Environment and Culture
arenaflex maintains a drug-free workplace and is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
How to Apply
If you're passionate about delivering exceptional patient care and support, and you're looking for a dynamic and innovative company to join, apply now to become a Healthcare Customer Service Expert - Phone Intake at arenaflex. We're excited to welcome like-minded individuals to our team and look forward to reviewing your application.
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