Senior Business Process Consultant & Customer Success Manager – Strategic IT Alignment & Process Innovation at arenaflex
About arenaflex
arenaflex is a forward‑thinking leader in technology‑enabled business transformation, delivering innovative solutions that bridge the gap between operational excellence and cutting‑edge information systems. With a culture rooted in collaboration, continuous learning, and a relentless focus on customer success, arenaflex empowers its clients to thrive in rapidly evolving markets. Our teams are comprised of visionary thinkers, technical artisans, and strategic partners who together create sustainable value for every stakeholder.
Role Overview
arenaflex is seeking a dynamic Senior Business Process Consultant & Customer Success Manager to serve as a catalyst for optimizing business unit performance across our Tallahassee office. This hybrid role blends deep analytical expertise with client‑centric relationship management, ensuring that technology solutions are tightly aligned with business objectives. You will partner with senior business leaders and corporate executives to diagnose process inefficiencies, design robust improvements, and champion the adoption of innovative IT solutions that drive measurable results.
Key Responsibilities
- Process Analysis & Design: Conduct comprehensive end‑to‑end assessments of existing business workflows, identify performance gaps, and develop forward‑looking process architectures that support both current and future business needs.
- Technology Integration: Recommend and orchestrate the integration of new and legacy IT systems, ensuring seamless alignment with engineered processes and strategic goals.
- Strategic Planning Support: Contribute to the creation of the Business Unit Process Engineering Plan, aligning it with arenaflex’s corporate roadmap and prioritizing initiatives based on ROI and risk.
- Project Leadership: Lead or serve as a core team member on cross‑functional projects, overseeing scope, timelines, resources, and deliverables while maintaining clear communication with stakeholders.
- Performance Measurement: Develop and institute key performance indicators (KPIs) and dashboards to monitor process efficacy, enabling data‑driven decision‑making.
- Customer Success Advocacy: Serve as the primary liaison for internal business units, fostering strong relationships, capturing feedback, and ensuring that solutions deliver tangible value.
- Continuous Improvement: Champion a culture of ongoing refinement by regularly reviewing processes, incorporating emerging best practices, and iterating on solutions to meet evolving business conditions.
- Knowledge Transfer & Training: Design and deliver training programs, workshops, and documentation to empower end‑users and promote sustainable adoption of new processes and technologies.
Essential Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related discipline.
- Minimum of seven (7) years of professional experience in information technology, with at least four (4) years focused on process engineering and two (2) years in project management.
- Proven ability to translate complex technical concepts into clear business outcomes and to influence senior leadership.
- Demonstrated expertise in strategic planning, tactical execution, and process management within a multi‑disciplinary environment.
- Strong analytical mindset with experience in process simulation, performance modeling, and gap analysis.
- Exceptional communication, presentation, and stakeholder‑management skills.
Preferred Qualifications & Experience
- Professional certifications such as PMP, Six Sigma (Green Belt or Black Belt), or ITIL.
- Hands‑on experience with ERP platforms (e.g., SAP, Oracle) or modern SaaS solutions (e.g., ServiceNow, Salesforce).
- Background in change management, with a track record of leading successful technology adoption initiatives.
- Familiarity with data‑visualization tools (Power BI, Tableau) and process‑mapping software (Visio, Lucidchart).
- Prior experience working in a contract or consulting capacity for governmental or public‑sector entities.
Core Skills & Competencies
- Analytical Thinking: Ability to dissect complex processes, identify root causes, and devise practical solutions.
- Technical Acumen: Solid understanding of IT infrastructure, integration patterns, and emerging technology trends.
- Leadership & Influence: Confidence to guide cross‑functional teams and secure buy‑in from senior executives.
- Customer‑Centric Mindset: Commitment to delivering exceptional value and fostering lasting relationships.
- Project Management: Skilled in Agile and Waterfall methodologies, with a focus on delivering on schedule and within budget.
- Adaptability: Comfort operating in fast‑paced, ambiguous environments while maintaining meticulous attention to detail.
Career Growth & Learning Opportunities
At arenaflex, your professional development is a strategic priority. As a Senior Business Process Consultant & Customer Success Manager, you will have access to:
- Mentorship programs that pair you with seasoned technology architects and business leaders.
- Annual tuition reimbursement for advanced degrees, certifications, and specialized training.
- Opportunities to lead high‑visibility, enterprise‑wide transformation initiatives that shape the future of arenaflex’s service portfolio.
- Cross‑functional rotations allowing you to broaden your expertise across finance, operations, and product development.
- Participation in industry conferences, webinars, and thought‑leadership forums.
Work Environment & Culture at arenaflex
Our Tallahassee office offers a collaborative, inclusive setting where creativity and accountability thrive. Key cultural pillars include:
- Innovation First: We encourage experimentation and reward ideas that improve efficiency and customer experience.
- Diversity & Inclusion: A workplace where every voice is valued, and diverse perspectives drive better outcomes.
- Work‑Life Balance: Flexible scheduling within core hours (8 am – 5 pm), remote‑work options for certain deliverables, and generous paid‑time‑off policies.
- Community Engagement: Volunteer initiatives and partnerships with local nonprofits reflect our commitment to the Tallahassee community.
Compensation, Perks & Benefits
arenaflex offers a competitive contract rate of $60 – $70 per hour, commensurate with experience and demonstrated expertise. Additional benefits include:
- Health, dental, and vision insurance options (for eligible contract extensions).
- Retirement savings plan with employer matching (when applicable).
- Performance‑based bonuses tied to successful delivery of strategic initiatives.
- Professional development stipend to support certifications and continued learning.
- Access to state‑of‑the‑art collaboration tools, ergonomic workstations, and on‑site wellness resources.
How to Apply
If you are ready to drive transformative change, influence senior leadership, and champion customer success at a pioneering organization, we invite you to submit your application today. Click the link below to begin the process:
Apply for the Senior Business Process Consultant & Customer Success Manager role at arenaflex
Equal Opportunity Statement
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.