Experienced Customer Service Specialist – Retail Sales and Customer Experience

Join arenaflex, a leading global paints and coatings company, as a Customer Service Specialist in our Columbia, SC retail store. As a key member of our team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge. If you are passionate about providing outstanding customer experiences and have a strong sales background, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a company that inspires and improves the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. With a rich history dating back to 1866, we have grown into a global leader in the paints and coatings industry. Our purpose is to make a positive impact on our customers, employees, and the communities we serve.

Job Summary

As a Customer Service Specialist at arenaflex, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge. You will work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You will also be expected to promptly resolve any customer concerns and ensure maximum client satisfaction.

Key Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

* Excellent customer service skills

• Strong sales and communication skills
• Ability to work in a fast-paced environment
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Ability to work a variety of shifts, including evenings and weekends
• Ability to read, write, comprehend, and communicate in multiple languages
• Ability to operate tinting and mixing equipment

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees. We offer a range of training programs and opportunities for advancement.

• Our employees have access to a range of benefits, including health insurance, retirement plans, and paid time off.
• We are committed to creating a diverse and inclusive workplace, where all employees feel valued and respected.

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, where no two days are ever the same.

• Our company culture is built on a foundation of teamwork, innovation, and customer focus.
• We are committed to creating a workplace that is inclusive, diverse, and respectful of all employees.

Compensation and Benefits

* arenaflex offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

• Our employees have access to a range of perks and benefits, including discounts on arenaflex products and services.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application online, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.

Disclaimer

arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job