Experienced Bilingual Customer Service Representative – Web & Phone Support

Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Service Representative in Milwaukee, WI. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone, email, and chat support. With a focus on providing legendary service, you will become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we continue to grow and create new career opportunities for our employees. Our company culture values job stability, career growth, and employee well-being, making us an ideal place to start or continue your career.

Position Responsibilities

As a Bilingual Customer Service Representative, you will be responsible for:

• Processing customer orders and inquiries in a collaborative call center using world-class technology
• Communicating with customers over phone, email, and chat
• Helping customers navigate arenaflex's website and online ordering
• Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborating with internal teams to resolve customer issues and provide exceptional service

Minimum Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent; a bachelor's degree is preferred
• Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
• Bilingual (English/Spanish) fluency in both verbal and written forms

Benefits

As an arenaflex employee, you will enjoy:

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks, including:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values employee well-being and career growth. Our 24/7 operation offers various on-site shifts, allowing you to choose a schedule that suits your needs. Our modern facilities and employee perks make us an ideal place to work and grow.

Career Growth Opportunities and Learning Benefits

As a Bilingual Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge through on-the-job training and professional continuing education
• Advance your career through promotions and new opportunities within arenaflex
• Participate in our Tuition Assistance Program to further your education and career goals

Compensation and Perks

As a Bilingual Customer Service Representative, you will be paid from $23 to $28 per hour, with significant growth and earning potential. You will also enjoy a range of benefits, including complete health insurance coverage, 401(k) with 6% employer match, and multiple bonus programs.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex today and start your career journey with a leading distributor of shipping, industrial, and packaging materials. Apply now and become a part of our team! Apply for the job now! Apply for this job Apply for this job