3rd Party Experienced Healthcare Collections &#...

Overview

After the submission of your application, you may receive an email to complete a virtual interview via our online interviewing platform/tool, Verint. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Candidates hired for work-from-home positions will receive company-issued computers and will be required to provide their own headset. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Please see approved headset options as listed below:

• Plantronics: SupraPlus Wideband HW251N/HW261N (HIS). Sennheiser: SH330, SH350, CC510, CC550 (CAVA-31)
• Plantronics: EncorePro HW291N/HW301N (HIS). Sennheiser: Circle SC230/260 (CAVA-31)
• Jabra: BIZ 2400 (GN1216). Sennheiser: Century SC630/660 (CAVA-31). VXI: CC Pro 4010V DD, CC Pro 4021V DC (OmniCord-V)
• Jabra: GN2000 (GN1216)
• Jabra: PRO 9470 (14201-33)
• Plantronics: CS500 Series CS510, CS520, CS530, CS540 (APV-63). Savi 700 Series - W710, W720, W730, W740, W745 (APV-63)
• Sennheiser: DW Pro1, DW Pro2, DW Office, SD Pro1, SD Pro2, SD Office (CEHS-AV03/AV04)

Work Location: This is a remote/work from home position

Compensation: $18-24/hour based on experience

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Qualified candidates must have 3rd party healthcare collections experience.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with healthcare 3rd party collections
• A positive, friendly demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently

For Remote Positions

• The minimum internet speed requirements for remote work are as follows:
  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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