Order Management Specialist - POC
About the position Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical , marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets. About the company At Nova Biomedical, were not just building instruments, were powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care. Our integration brings together more than 70 years of scientific excellence with Novas cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, were setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, were building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity . Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, youll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health. Explore whats next with us at novabiomedical.com or aicompanies.com About the role Supporting Nova Biomedicals point of care customers is the main purpose of this role. Additional responsibilities include expediting contract orders, scheduling, tracking, and communicating with customers via phone or email. If youre passionate about order management and want to be part of a team that is shaping the future of life sciences, wed love to hear from you, apply today!
Responsibilities
- Communicate with customers via phone and email
- Manage and process customer orders from beginning to end. Communicate with customers regarding backlog
- Customer centric mindset. Ability to see situations from the customers viewpoint.
- Schedule orders for shipment
- Meet individual goals and contribute to team goals
- Provide customers with product, pricing, and availability information
- Process credit cards
- Satisfy customer requests
- Resolve customer issues
Requirements
- Excellent communication skills
- Fluency in English
- Computer literacy
- Knowledge of Microsoft product suite
- 23 years related office or order services experience
- Must be able to work in the office at a desk and type on a keyboard using a mouse.
- Must be able to answer phones and speak to customers.
Nice-to-haves
- Previous SAP experience preferred
- Some college preferred
Benefits
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Professional development, engagement and events
- Company marketplace for lunch and snacks in our Norwood, MA and Billerica, MA offices
- Company subsidized cafeteria in our Waltham, MA office
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