001973 - Desktop Support

CBC Companies is a privately-held company headquartered in Columbus, Ohio, focused on providing innovative technology and services to empower economic opportunity. The Desktop Support role involves assisting end users with computer and network-related issues, acting as a liaison between users and technical departments.

Responsibilities

• Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
• Investigate user problems and identify their source; determine possible solutions; test and implement solutions
• Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment
• Perform and/or oversee software and application installation and upgrades
• Maintain site licenses for department/organization
• Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties
• Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems
• Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data
• Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration
• Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff
• Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users
• Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments
• Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base
• Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges
• Other duties as assigned

Skills

• Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
• 1-2 years of hands-on IT support experience in a business environment
• Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
• Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
• Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
• Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
• Experience with or willingness to learn AI tools and emerging technologies
• Exceptional customer service skills with ability to communicate technical concepts to non-technical users
• Strong analytical and problem-solving abilities with systematic approach to issue resolution
• Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
• Patient, empathetic approach when assisting users with varying technical skill levels

Benefits

• Comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental
• Life insurance
• Short & long-term disability
• Roth and 401K with possible company match and profit sharing
• Employee Assistance Program (EAP)
• Time Away from Work (TAFW)
• Paid holidays
• Employee referral bonuses
• Role-based professional development opportunities

Company Overview