People & Culture Specialist 1, Resource Center

BDO USA is a leading accounting and advisory firm dedicated to helping people thrive. The People & Culture Specialist 1 position focuses on providing quality customer service related to employment verifications, P&C initiatives, and general support for the P&C Field and Recruiting teams.

Responsibilities

• Acts as a resource to current employees regarding questions related to P&C systems, including BDOU, Payroll Self-Service, Performance, Benefits
• Provides support to new employees and principals regarding policies and procedures, new hire processes, employment forms, performance management, etc
• Acts as resource to former employees regarding questions related to electronic payroll records, changes of address, W-2 requests, etc
• Acts as a resource to current and former principals and employees related to requests for employment verifications
• Sends communication to voluntarily terminating employees providing all necessary separation information and instructions for completion prior to departure from the firm
• Creates and maintains accurate, current ticket history and documentation related to each inquiry/request received within the P&C Resource Center through My Support Center
• Collaborates with other P&C Resource Center staff on projects for P&C Resource Center improvements
• Conducts weekly new hire orientation presentation, review of firm resources and review of I-9’s for new hires
• Assists in the administration of national programs, including Professional Certification preparation materials and corporate credit cards
• Provides applicable communications for transactions within the P&C management system in association with data changes, salary changes, transfers, location changes and working hour changes
• Revises offer letters in My BDO
• Drafts and distributes appropriate offer materials upon offer acceptance
• Drafts and distributes change in start/end date requests
• Submits background and criminal searches for applicable new hires
• Assists Center of Excellence (COEs) with employee questions regarding Total Rewards, Performance Management, Payroll, Finance, Talent Acquisition, Paid Time Off, etc
• Submits requests for all payroll payouts related to relocation and signing bonuses, final wages, PTO payouts, and other appropriate payroll payments or deductions related to employee relations matters for current and terminating professionals
• Participates in HR related projects in conjunction with COE leaders
• Attends weekly P&C Resource Center team call
• Participates in the P&C Field and P&C Resource Center monthly collaboration call
• Assists in the P&C Resource Center project list and task items
• Participates in firm expansions including offers, background checks, I-9 Service Center and on-site support if needed

Skills

• High School Diploma or GED, required
• Six (6) or more months of experience working in customer service, a shared services/call center in an administrative role, required
• Excellent verbal and written communication skills as well as interpersonal skills
• Solid organizational skills with the ability to meet project deadlines with a focus on details
• Ability to successfully multi-task while working independently or within a group environment
• Ability to work in a demanding, deadline-driven environment and handle multiple projects simultaneously
• Ability to build and maintain strong relationships with internal and external client personnel
• Ability to successfully interact with professionals at all levels
• Ability to adapt communication style to successfully convey messages and objectives to diverse audience
• Capable of maintaining confidential information and matters with discretion
• Ability to successfully evaluate issues and escalate to a higher level or other resource, as appropriate
• Solid understanding of firm policies and procedures and personnel laws
• Strong analytical skills with a solid understanding of standard human resources processes
• Ability to deliver presentations and facilitate meetings/training sessions
• Associate's degree, preferred; focus in Human Resources, preferred
• Bachelor's degree, preferred; focus in Human Resources, preferred
• Prior HR experience preferred
• Proficient in the use of Microsoft Office Suite, specifically Word and Excel, preferred
• Prior experience utilizing industry-related human resource management and database systems such as Oracle HCM, and ServiceNow, preferred

Benefits

• Employee Stock Ownership Plan (ESOP)
• Flexibility and opportunities for advancement
• Comprehensive compensation and Total Rewards benefits

Company Overview

Company H1B Sponsorship