[Remote] Bilingual Customer Service Associate
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization operating in the education support sector, focusing on connecting students with educational institutions. The Bilingual Customer Service Associate role involves providing assistance to students, faculty, and staff through voice and chat, ensuring customer satisfaction while managing multiple tasks in a fast-paced environment.
Responsibilities
- Support customers via voice and chat using Amazon Connect
- Provide a positive experience with empathy, patience, and clear communication
- Resolve customer issues using AWS tools following defined call flows
- Document interactions accurately and manage follow-ups
- Manage multiple tasks in a fast-paced call center environment
- Collaborate with teammates and escalate complex issues as needed
- Participate in ongoing training and continuous improvement
- Work assigned shifts, including weekends and holidays
Skills
- Bilingual proficiency in written and spoken Spanish and English (CEF C1 level or above)
- High school diploma or equivalent
- At least 18 years old
- Stable employment history
- Ability to work full-time (40 hours per week)
- Quiet, distraction-free home workspace
- Comfortable using web browsers such as Chrome, Firefox, or Safari
- Typing speed of at least 25 WPM
- Strong verbal and written communication skills
- Proficiency with Microsoft Word and Excel
- Ability to learn and use multiple systems, windows, and monitors
- Strong attention to detail, critical thinking, and problem-solving skills
- Must reside in an approved state*
- Home internet meeting these requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less, 40ms jitter or less; cable, fiber, or DSL only; WiFi allowed but wired required if unstable
- Successful completion of CLEAR™ identity verification as part of pre-employment screening
- Previous customer service or contact center experience
- Familiarity with Amazon Connect, Connect Assistant, or similar technologies
- Some college coursework
- Experience in education or eLearning support
Company Overview