Collections Specialist - Hybrid
defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations and servicing solutions. The Collections Specialist role involves supporting automotive finance clients by handling customer service and soft collections tasks within a fast-paced contact center environment.
Responsibilities
- Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates
- Process ACH Requests and provide payoff quotes
- Perform soft collections:(1-45 days past due) and set up repayment plans
- Use Skip Tracing tools to locate and update customer information
Skills
- High School Diploma or GED
- Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
- State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you
Benefits
- Paid Training: Get set up for success from day one
- Generous PTO and Paid Holidays
- Education Support: Tuition reimbursement available
- Day-One Benefits: Health, dental, and vision coverage start immediately
- Career Growth: Strong focus on internal promotions
Company Overview