[Remote] Channel Projects, Order Specialist - Inside Parameters

Note: The job is a remote job and is open to candidates in USA. Schneider Electric is seeking a Channel Projects - Order Specialist to join their Small Project Team. This role is responsible for executing post order conversion requests and maintaining positive customer relations while coordinating with various functions within the company to ensure timely handling of customer requests.

Responsibilities

• Channel Projects, Order Specialist is accountable for the execution of post order conversion request from the distribution/channel partner who serves as the Project Manager of the order
• Order Specialist, develops and maintains positive customer relations and coordinates with various functions within Schneider Electric to ensure customer requests are handled appropriately and in a timely manner
• Order Specialist facilitates order maintenance and corrective action to address customers project needs
• Order maintenance activities include but are not limited to: change orders; warranty claims; expedite request; shipping re consignments; coordination of services and system studies; freight claims; post-delivery quality issues; and claims resolution
• This customer facing role requires demonstrated account management and relationship development experience
• Order Specialist, while assigned a primary area of responsibility is part of a regional team that is collectively responsible for the timely resolution of customer request

Skills

• BA Degree in a business or technical field
• Ability to work in a collaborative, high volume, fast paced, virtual team environment
• Ability to build an environment and relationship of trust and credibility with team and customers
• Establish, developing and maintain rapport with key contacts internally and externally via a digital platform
• Ensures prompt, thorough handling and follow up of all customer inquiries thru excellence in written and verbal communications
• Facilitates resolution of production, shipment scheduling, and/or invoicing problems of moderate complexity
• Ability to handle multiple projects using problem solving, attention to detail, strong time management, with organizational and prioritization skills
• Ability to diplomatically navigate/facilitate effective conflict resolution across multiple groups of varying backgrounds and generations
• Ability to work in an environment of ambiguity and execute best judgement based on research
• Flexibility to positively adapt to the ever changing priorities for the immediate team, Schneider Electric and customer
• Positive demeanor with ability to effectively handle conflict internally and externally is a professional manner
• Technical aptitude to learn the basics of SE Electrical Distribution Products (e.g. panels, breakers, starters, switchboards), with the ability to comfortably work in Schneider Electric product selector and SE Advantage tools
• Required to have the ability to be a team player with excellent communication and demonstrated written and spoken 'soft skills'
• Demonstrated customer relationship management or related experience

Benefits

• Comprehensive benefits package to support our employees
• Medical (with member reward points)
• Dental
• Vision
• Basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• Flexible work arrangements
• Paid family leaves
• 401(k) + match
• Well-being and recognition (including service anniversary) programs
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
• Opportunity to purchase company stock (eligibility depends on start date)
• Military leave benefits

Company Overview

Company H1B Sponsorship