Employee Benefits Service Excellence Manager

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

Job Summary

In partnership with the Regional Group Office sales teams, the SEM role is to maximize profitability by focusing efforts on servicing and retaining the in-force book of business. The Service Excellence Manager will lead activities aimed at deepening relationships with customers and brokers in order to yield improved persistency, expansion of new products, and engagement of re-enrollment programs.

Primary duties may include, but are not limited to

• Enhance relationships with sales reps, underwriting and brokers. 
• Serve as the primary point person after business is implemented for brokers and policyholders. 
• Active involvement in renewal delivery, plan design changes, re-enrollments, and discussion of OneAmerica Financial products and services. 
• Operational maintenance of inforce accounts to serve as a reference for HR with client or brokerage teams. 
• Actively participate in ongoing process improvement opportunities for the SEM team as they arise. 

Job Requirements

• 3-5 years of service related or sales experience in Employee Benefits.
• Associate or bachelor's degree recommend, high school diploma required.
• Position requires life and Health license.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail and interest in learning.
• Detail oriented.
• Or any combination of education and experience which would provide an equivalent background.

Salary Band: 06B

This selected candidate will be expected to work fully remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $76,500 - $102,000 annually. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.