Experienced Customer Service Specialist - REMOTE - Eastern Time
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Specialist, you'll play a vital role in shaping the future of our company by providing top-notch support to our policyholders and agents. If you're a motivated, organized, and customer-focused individual with a passion for delivering outstanding service, we want to hear from you!
About arenaflex
arenaflex is a dynamic, rapidly growing organization that's driven by experienced, dedicated, and hardworking people. We're proud to have landed on the Inc. 5000 list as one of the fastest-growing, privately held companies in the country for three consecutive years (2017, 2018, and 2019). Our commitment to our vision and values has been the key to our success since our founding in 2007.
Job Summary
We're seeking a highly skilled and customer-centric Customer Service Specialist to join our growing team. As a remote employee, you'll work with company-provided equipment in a fast-paced environment, answering policyholder questions by phone and email regarding due date extensions, types of documents needed to complete an audit, indexing documents, and providing additional clerical support where needed. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities
As a Customer Service Specialist, you'll be responsible for:
- Answering incoming phone calls and providing support or directing calls to the appropriate staff member
- Completing outbound calls to customers requesting documents
- Returning voicemail messages and providing support or directing calls to the appropriate staff member
- Answering basic questions from policyholders and agents regarding the audit and verification process
- Providing reasonable due date extensions for policyholders and agents
- Reading and analyzing incoming email, submissions, and reports to determine their significance and then distributing them to the appropriate individual
- Indexing provided documentation to the appropriate internal electronic file
- Assisting in obtaining updated contact information for policyholders or agents when needed
- Providing clerical support to other departments
Job Qualifications
To be successful in this role, you'll need:
- A High School Diploma
- Minimum of 1-year commercial underwriting/premium audit experience
- Experience with Microsoft Office / Microsoft Outlook required
- Ability to work independently in a remote environment free from outside distraction / interruption
- Spanish speaking preferred
Essential Skills and Competencies
To excel in this role, you'll need:
- Excellent verbal and written communication skills
- Active listening skills
- Service orientation
- Coordination
- Time management
- Monitoring
- Judgment and decision-making
- Adaptability in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Specialist, you'll have access to:
- Ongoing training and development opportunities
- Career advancement opportunities within the company
- A supportive and collaborative work environment
- Opportunities to work on high-profile projects and initiatives
Work Environment and Company Culture
As a remote employee, you'll work from the comfort of your own home, with company-provided equipment and a dedicated workspace. Our company culture is built on a foundation of:
- Collaboration and teamwork
- Open communication and transparency
- Continuous learning and development
- Recognition and reward for outstanding performance
- A commitment to work-life balance
Compensation, Perks, and Benefits
As a valued member of our team, you'll enjoy:
- Competitive salary and benefits package
- Medical, dental, vision, short-term disability, long-term disability, basic life insurance, and voluntary life insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible work arrangements and remote work options
- Opportunities for professional growth and development
How to Apply
If you're a motivated, organized, and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We can't wait to hear from you!
Apply Now
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Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job