Experienced Customer Service Specialist – Remote Opportunity with arenaflex
At arenaflex, we pride ourselves on being a leader in the industry, and our commitment to exceptional customer service is at the forefront of everything we do. As a dedicated and passionate team, we strive to provide unparalleled support to our customers, and we're looking for like-minded individuals to join our ranks. If you're a customer service enthusiast with a passion for delivering top-notch experiences, we want to hear from you!
About arenaflex
Ranked among the top employers in the nation, arenaflex is a company that truly values its employees. We believe in creating a work environment where every individual can grow, learn, and thrive. Our commitment to excellence is evident in everything we do, from our cutting-edge technology to our comprehensive benefits package. At arenaflex, you'll find a team that's dedicated to making a difference, and we're excited to welcome you to the family!
Job Summary
We're seeking an experienced Customer Service Specialist to join our remote team. As a key member of our customer service department, you'll be responsible for providing exceptional support to our customers through inbound and outbound communications. Your primary focus will be on ensuring a high-quality customer service experience, fostering growth, and building strong relationships with both internal and external customers.
Responsibilities
As a Customer Service Specialist with arenaflex, you'll have the opportunity to:
* Answer phone calls, chats, social media, or emails in a polite, courteous, and professional manner
* Work with customers daily to sustain and improve business relationships
* Ask probing questions to identify customer issues or concerns
* Ensure accurate account maintenance and updating of account information
* Utilize next call avoidance techniques to mitigate future questions
* Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers
* Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
* Handle basic de-escalation of customer situations by following our customer complaint resolution policy
* Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due
* Support the set-up of new customer accounts
* Meet or exceed minimum performance standards outlined in company policy
Qualifications
To be successful in this role, you'll need:
* A High School Diploma or equivalent
* 1 or more year(s) of customer service experience
* Willingness to report to a local office if needed, dependent on business need
* Exceptional customer service and negotiation skills
* Strong organizational skills with typing and data entry experience
* Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
* Proficient in Microsoft Office including Excel, Word, and Access
* Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
* Applicants must not now, or any time in the future, require sponsorship for an employment visa
Preferred Qualifications
While not required, we prefer candidates with:
* Windows 10 computers or higher operating system
* Computer must have 8GB of ram but preferably 16GB
* Hard wired to the modem is preferred
* Minimum cable, or DSL speeds of 100MB with 10MB upload speed
* The use of hotspots of any type are not stable, or suitable from any internet provider
* Apple computers may be utilized, but nothing lower than 14.0 (High Sierra OS)
* Use of dual monitors is preferred but not required
Benefits
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
* Medical, Dental & Vision
* Company provided STD, LTD, Life, & AD&D
* Flexible Spending Account (FSA)
* Health Savings Account (HSA)
* 401(k) with company match
* Paid Time Off (PTO)
* Employee Stock Ownership Plan (ESOP)
* Wellness Program
* Parental Leave Benefit
* Tuition Reimbursement
* Employee Referral Program
* Propane Discounts
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences. We're a team that values open communication, continuous learning, and mutual respect. If you're looking for a work environment that's supportive, dynamic, and rewarding, we invite you to join our team!
Compensation and Perks
While we can't disclose specific salary information, we offer a competitive compensation package that reflects your skills, experience, and qualifications. As a valued member of our team, you'll also enjoy a range of perks and benefits that include:
* A comprehensive benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Flexible work arrangements
* Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to welcome you to the arenaflex team!