Experienced Customer Service Consultant - Remote (Richmond) at arenaflex

Join arenaflex, the way your career should be!

Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! As a Customer Service Consultant at arenaflex, you will play a vital role in shaping the customer experience, from initial inquiry to final sale. Your expertise, combined with our innovative approach to car buying and selling, will help us continue to revolutionize the automotive industry.

About arenaflex

arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

Key Responsibilities

As a Customer Service Consultant at arenaflex, you will be responsible for:

• Connecting with inbound customers online and over the phone to understand their needs and preferences
• Utilizing your knowledge of arenaflex's inventory to guide customers towards vehicles that meet their requirements
• Providing seamless support throughout the car buying journey, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentoring others as your skillset expands
• Achieving sales targets while delivering an iconic customer experience
• Acquiring the Automotive Sales Persons License in specific states, which may require testing and travel to apply for the license

Customer Experience Consultants at arenaflex receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate.

Learn and Succeed as Part of a Team

This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We're not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team, and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders.

Qualifications and Requirements

To succeed as a Customer Service Consultant at arenaflex, you will need:

• Sales and customer service experience, preferably in retail
• The ability to thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• A high level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• The ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to the needs of the business
• A hybrid role with a requirement for working on site one day per week
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Benefits

As a valued member of the arenaflex team, you will enjoy:

• An hourly rate of $18.00 - $26.70
• Paid sick, vacation, and holiday time
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) plan with company match
• Paid time off for bereavement, jury duty, and other personal reasons

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity and inclusion. Apply for this job