Experienced Digital Solutions Customer Care Onboarding Representative – Macon, GA at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and customer satisfaction. As a leading provider of heavy and compact construction equipment, on-highway trucks, and more, we're seeking a highly motivated and customer-focused Digital Solutions Customer Care Onboarding Representative to join our team in Macon, GA.

About arenaflex

arenaflex has been proudly serving Georgia since 1914, providing our customers with the highest quality sales, parts, and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset – our employees.

Job Summary

As a Digital Solutions Customer Care Onboarding Representative, you will play a critical role in providing the best digital experiences on arenaflex's digital tools for our machine and power systems customers. You will execute in-person, value-based onboarding sessions across the territory, ensuring that our customers have a seamless and engaging experience with our digital solutions. You will be responsible for knowing the ins-and-outs of the business, our customers, processes, and systems to support our digital transformation journey.

Key Responsibilities

* Run the onboarding playbook to meet and exceed Cat metrics and arenaflex goals

• Run plays in parallel with providing best practices and lessons learned to assist with developing updated plays
• Make calls to customers, quickly capturing their time and attention and guiding them to the 'yes' / selling mentality
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Sell the benefits and values of our digital tools
• Provide product and service information to customers
• Resolve customer pain points and issues with empathy and efficiency
• Act as a liaison between customers, sales, operations, etc. to route and/or resolve general inquiries
• Stay up to date on company policies and products to provide accurate information to customers
• Demonstrate a positive professionalism, the desire to succeed, and the desire to provide a best-in-class customer experience
• Provide onboarding coverage to other territories as needed based on volume and availability

Education and Experience

* High school diploma or equivalent

• Bachelor's degree from a four-year college or university (or related equivalent experience) preferred
• 3-5 years of customer service experience preferred

Required Qualifications and Skills

* Self-starter with exceptional organizational skills and follow-up

• Customer service, professionalism, and sense of urgency should be top priorities
• Adaptability with communication styles and the ability to work both independently and in a team environment
• Excellent communication skills, both verbal and written
• Excellent listening skills
• Strong telephone and follow-up skills
• Ability to meet or exceed deadlines
• Proficient in Microsoft Office and CRM software
• Ability to schedule and lead Teams virtual meetings for customers that choose a virtual onboarding session
• Strong problem-solving and conflict resolution abilities
• Ability to work in a fast-paced environment and multitask
• Time Management
• Organization

Environmental Job Requirements

* Most of your time will be spent in a climate-controlled environment with possible noise and vibrations carried over from the shop

• Able to lift, carry, and lower up to 15 lbs
• The majority of your time (70% or more) will be spent traveling to customer locations and arenaflex branches across your assigned territory

Who We're Looking For

To be successful in this position, you should be task-oriented with exceptional organizational skills and follow-up. Customer service, professionalism, and sense of urgency should be top priorities for you. Adaptability with communication styles and the ability to work both independently and in a team environment are essential to this position.

Motivation

Self-Starter: Inspired to perform without outside help

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• A dynamic and supportive work environment

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

arenaflex is a leading provider of heavy and compact construction equipment, on-highway trucks, and more. We're proud to serve Georgia and provide our customers with the highest quality sales, parts, and service. Apply for this job