Experienced Bilingual Spanish Call Center Customer Service Representative – Thriving in a Dynamic Remote Environment
At arenaflex, we're committed to delivering exceptional services and solutions that create meaningful outcomes for our clients and the communities they serve. As a Bilingual Spanish Call Center Customer Service Representative, you'll play a vital role in providing top-notch support to our clients, while also enjoying a positive, employee-friendly culture that values individuality and growth.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are passionate about making a difference, and we're committed to creating a culture where everyone feels valued and empowered to thrive. With a focus on innovation, collaboration, and customer satisfaction, we're shaping the future of customer service and support.
The Role
As a Bilingual Spanish Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. Your primary responsibilities will include:
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests, status changes, complaints, and grievances
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To succeed in this role, you'll need:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
What We Offer
As a valued member of our team, you'll enjoy:
- $17.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our culture values individuality, creativity, and collaboration, and we're committed to creating a positive, inclusive environment that fosters growth and development.
Compensation and Benefits
The pay for this role is $17.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for People with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
Health and Safety
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Apply Now!
If you're passionate about delivering exceptional customer service and support, and you're looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply for the job now! Apply for this job Apply for this job