Experienced Customer Trainer – Empowering Real Estate Professionals through Engaging Training Programs

At arenaflex, we're dedicated to empowering our customers to maximize the value of our products through engaging, effective training programs. As a dynamic and enthusiastic Customer Trainer, you'll play a pivotal role in helping our real estate brokers, agents, and internal staff understand and effectively use our products. If you're passionate about helping others succeed and have a knack for breaking down complex information, we want to hear from you!

About arenaflex

arenaflex is a world-class, industry-leading organization that builds businesses by providing the tools, education, and tech to our real estate network. We're proud to be a business that empowers our customers to thrive, and we're committed to diversity and inclusion, as well as non-discrimination in employment. Our headquarters is located in Denver, Colorado, and we welcome qualified candidates from various states, including Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas.

The Role

As a Customer Trainer at arenaflex, you'll design and deliver training programs to our customers, ensuring they understand and effectively use our products. You'll collaborate with various teams to create resources, facilitate workshops, and provide ongoing support, helping customers achieve their business goals with confidence and efficiency. Your passion for teaching and empowering others will shine through in your work, and you'll be empowered to make a meaningful impact by empowering customers with the skills they need to thrive.

Key Responsibilities

* Conduct needs assessments to identify training requirements for customers

• Define training objectives and learning outcomes in collaboration with the instructional designer
• Develop and deliver in-person and virtual training sessions tailored to customer needs
• Create and maintain training materials, including guides, videos, and presentations
• Facilitate workshops and hands-on sessions to enhance customer understanding of product features
• Utilize storytelling, live demonstrations, and other exercises to connect training to real-world scenarios
• Drive adoption of products and other company initiatives by demonstrating the value of solutions, addressing pain points, and providing actionable tips for seamless integration into workflows
• Monitor training effectiveness through feedback and analytics, making improvements as needed
• Act as a subject matter expert on the company's products and services
• Stay updated on product updates and industry trends to incorporate into training programs
• Collaborate with internal teams to align training content with business goals, product updates, and customer feedback

The Ideal Candidate

* A passion for teaching and empowering others

• Proven record of success in a similar role
• Excellent interpersonal and communication skills
• Strong organizational abilities, time management, and attention to detail
• A proactive attitude with the ability to adapt to different learning styles
• A collaborative mindset and a willingness to share knowledge
• Strong technical acumen and a desire to learn new technology

Required Skills

* Highly self-motivated with the ability to excel both independently and collaboratively across teams

• Willingness to travel up to 30% of the year regionally
• Experience delivering training in-person and virtually
• Confident, dynamic, and engaging presentation skills with experience speaking in front of large audiences
• Proficiency in creating engaging training materials
• Strong understanding of adult learning principles
• Proficient in presentation tools (e.g., PowerPoint) and online training platforms (e.g., Zoom, Microsoft Teams)
• Ability to confidently deliver live demonstrations of technology and other products
• Proven ability to explain technical concepts to non-technical audiences

Bonus Skills

* Experience in the real estate industry or familiarity with real estate technology platforms

• Knowledge of instructional design principles and e-learning tools (e.g., Articulate, AHA Slides, Descript, etc.)
• Experience with data analytics and reporting tools to track training success
• Knowledge of arenaflex's BoldTrail technology solutions

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Trainer, you'll have the opportunity to:

• Develop your skills and expertise in training and development
• Collaborate with various teams to create resources and facilitate workshops
• Provide ongoing support to customers and help them achieve their business goals
• Stay updated on product updates and industry trends to incorporate into training programs
• Act as a subject matter expert on the company's products and services

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, and we offer a range of benefits and perks to support your well-being and success. Some of the benefits and perks we offer include:

• Competitive medical, dental, and vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational assistance
• Mental health support program
• M.O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups

Compensation and Benefits

The salary range for this role is $55,000 - $67,000, and actual compensation offered to the candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry-specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the arenaflex total compensation package.

How to Apply

If you're passionate about helping others succeed and have a knack for breaking down complex information, we want to hear from you! Apply now by submitting your resume and cover letter to our online application portal. We can't wait to hear from you! Apply for the job now! Apply for this job Apply for this job