Immediate Hiring: Remote Customer Service Account Representative at arenaflex
Join arenaflex's Dynamic Team and Revolutionize the Way We Deliver Integrated Occupational Medicine Services Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex's dynamic team as a Remote Customer Service Account Representative. As a key member of our team, you will play a vital role in providing top-notch support to our clients, ensuring their occupational medicine needs are met with precision and care.
About arenaflex
arenaflex is a leading provider of integrated occupational medicine services, dedicated to delivering innovative solutions that align with our clients' missions, goals, and values. Our team of experts is committed to exceeding expectations and achieving desired outcomes. As we continue to grow and expand our services, we are seeking talented professionals like you to join our team.
Job Overview
As a Remote Customer Service Account Representative, you will be responsible for providing exceptional support to clients throughout the occupational medicine management process. Your primary focus will be on ensuring seamless communication and high-quality customer service to all client and clinic contacts. You will be the primary liaison for clients and clinics, successfully obtaining medical surveillance records, coordinating medical and substance abuse testing record submissions, and monitoring laboratory results.
Key Responsibilities
* Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
- Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
- Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
- Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis
- Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
- Issue employee letters per client protocols, with special attention to dates of services and logging protocols
- Monitor employee DOT documents and cards, with special attention to expiration dates
- Schedule employee physicals, as needed
- Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services
- Coordinate onsite medical surveillance services when needed
- Facilitate invoice review and verification
- Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed
Essential Qualifications
* High School Diploma or GED Required. BS preferred
- One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
- Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus
- Customer service orientation
- High degree of accuracy and attention to detail
Preferred Qualifications
* Experience in a healthcare or medical setting
- Familiarity with occupational medicine and substance abuse testing procedures
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
Schedule
* Monday - Friday
- Weekly shift rotations of 7am to 3:30pm, CST and 8:30am to 5pm, CST
Benefits and Perks
* Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Six paid holidays
- Vacation and sick leave
- Long-term disability and short-term disability benefits
- And much more!
Why Join arenaflex?
* Opportunity to grow your career in a dynamic and innovative company
- Collaborative and supportive team environment
- Comprehensive training and development programs
- Flexible work arrangements, including remote work options
- Competitive compensation and benefits package
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to submit your application today. Join arenaflex's dynamic team and revolutionize the way we deliver integrated occupational medicine services. Apply To This Job Apply for this job