Experienced Full Stack Customer Service Manager – Airline Industry Operations

Join Today: arenaflex Customer Service Jobs $25 An Hour

About arenaflex

At arenaflex, we're not just a leading airline company; we're a family of passionate individuals who strive to make a difference in the lives of our customers, colleagues, and communities. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the airline industry. Our mission is to provide exceptional customer experiences, foster a culture of inclusivity and respect, and empower our colleagues to grow and thrive in their careers.

Why Join arenaflex?

As a Customer Service Manager at arenaflex, you'll be part of a dynamic team that's dedicated to delivering world-class customer experiences. You'll have the opportunity to work with a diverse group of colleagues, develop your skills and expertise, and contribute to the success of our airline operations. With a competitive salary of $25/hour, you'll be rewarded for your hard work and dedication.

Job Summary

We're seeking an experienced Customer Service Manager to join our team at arenaflex. As a key member of our Airports Group within the Customer Experience Division, you'll be responsible for driving operational excellence, ensuring a safe and healthy work environment, and delivering exceptional customer experiences. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Drive operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being.

• Be a safety advocate: Identify and address safety concerns on a case-by-case basis.
• Establish team and individual objectives aligned with departmental and organizational targets; Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors.
• Establish and promote successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
• Successfully allocate resources and provide suitable support to enable teams to achieve operational objectives in a safe manner.
• Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments.
• Advance effective communication among departments to engage our team to achieve shared objectives.
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure.
• Embody the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
• Manage escalated service issues and be visible to colleagues when issues arise
• Convey key corporate and local information to frontline leaders in a productive and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
• Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders.

Essential Qualifications

* Bachelor's degree

• 3 years of experience leading others
• Knowledge of organizational policies and procedures and functional automation applications
• Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment
• Ability to effectively listen - concentrating on what others are saying, carving out time to understand the points being made, asking questions as needed
• Decisive ability to reason - using logic and thinking to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to make enhancements or take remedial action
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
• Ability to work additional hours when operational needs arise
• Ability to work rotating shifts including weekends, holidays, and days-off

Preferred Qualifications

* Past airport customer service experience

• Instruction and earlier professional training
• Knowledge of organization arrangements and systems and functional automation applications

What You'll Get

As a valued member of our arenaflex team, you'll enjoy a range of benefits and perks, including:

• Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex Family

At arenaflex, we're committed to creating a workplace that's inclusive, respectful, and supportive of all colleagues. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, communities, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest airline on the planet running smoothly as we care for people on life's journey? Join us at arenaflex and apply today!

Apply Now

If you believe you have what it takes, submit your application without delay. We're eager to hear from talented candidates like you. Apply To This Job Apply for this job