[Remote] Sales Specialist

Note: The job is a remote job and is open to candidates in USA. PuppySpot is the leading puppy adoption service in America, dedicated to connecting responsible breeders with loving families. The Sales Specialist, also known as Puppy Concierge, will handle inbound leads and outbound follow-ups to guide families in their decision to adopt a puppy, ensuring a high-quality customer experience.

Responsibilities

• Own a high volume of inbound and outbound leads daily—respond quickly, qualify thoroughly, and drive each conversation toward the next step in the sales process
• Uncover a customer’s lifestyle, motivations, concerns, and expectations to make strong puppy recommendations that are personalized and practical
• Educate families on our no puppy mill promise, 10-year health commitment, travel safety, breeder vetting, and customer-first experience
• Confidently overcome objections, guide decision-making, and convert interest into confirmed puppy matches with both empathy and precision
• Recommend services like PupPacks, pet insurance, virtual vet access, and AKC registration to enhance the customer experience and increase average order value
• Proactively manage your pipeline, follow up consistently, and never let a warm lead go cold
• Use HubSpot CRM and internal systems to manage all communications and maintain accurate lead, opportunity, and customer data across phone, chat, email, and SMS
• Consistently meet and exceed performance metrics including contact rate, conversion rate, sales volume, attach rate, and revenue generated

Skills

• 1–3 years of sales experience, ideally in a phone-based, high-volume, consumer-facing role
• Experience selling products that require urgency, trust, and the ability to guide people to a decision
• Ability to work from home
• Comfortable with multiple channels (chat, SMS, email)
• Strong communicator with a phone-first mindset and excellent follow-up habits
• Organized, disciplined, and accountable in a remote work environment
• Motivated by the opportunity to earn uncapped commission and grow your sales skill set
• Willingness to receive coaching, feedback, and structure
• Ability to manage a fast-moving day and work a lead list
• Lean into metrics and performance metrics including contact rate, conversion rate, sales volume, attach rate, and revenue generated
• Experience selling gym memberships, internet packages, pet services, insurance, or similar products
• Excited by structure, coaching, and performance-based culture
• Love for puppies

Benefits

• Medical, dental, vision, and pet insurance
• 401(k) with company match
• PTO, paid holidays, and flexible spending account (FSA)
• Friends & Family discount on PuppySpot puppies

Company Overview