[Remote] Technical Support Specialist
Note: The job is a remote job and is open to candidates in USA. Paubox is a remote-first B2B startup focused on HIPAA compliant communication solutions for healthcare. They are seeking a Technical Support Specialist to provide Level 1 technical support, resolve customer issues, and ensure satisfaction while maintaining high-quality customer experiences.
Responsibilities
- Providing Level 1 technical support
- Owning, investigating, and resolving technical issues
- Escalating severe situations and any product issues
- Following up with customers to ensure customer satisfaction
- Updating and creating help docs as needed, for both internal and external stakeholders
- Delivering an A+ customer experience all day, every day
Skills
- Bachelor's degree or relevant experience
- Experience providing support to B2B SaaS customers
- Excellent written and verbal communication skills
- You're polite, friendly, and professional
- Ability to quickly learn technical skills
- Ability to understand customer concerns and problem solve
- Experience with Hubspot
- Familiarity with email setup, configuration, and domain records
- Experience working with server logs and command line
- Experience working in a fast-paced startup environment
Benefits
- Cigna or Kaiser Permanente healthcare coverage (location dependent)
- Dental and vision insurance through Guardian
- 401(k) retirement account
- Sick and vacation time totalling 28 days per year
- 8 paid annual holidays
- Stock option grants
- Company-provided Macbook
- $500 quarterly stipend for professional development
Company Overview