[Remote] Revenue Services Representative for Midwest Accounts Receivables
Note: The job is a remote job and is open to candidates in USA. Duke Energy Corporation is dedicated to making a difference in people's lives and offers a friendly work environment with opportunities for growth. They are seeking a Revenue Services Representative to manage billing, process customer payments, and handle receivables for their customers.
Responsibilities
- Timely and accurately billing, processing customer payments, and receivables management for the Company’s customers
- Responds to and resolves internal and external customer requests, inquiries, and complaints
- Coordinates with other groups/departments to resolve issues to meet customer expectations
- Uses computerized systems for tracking, information gathering, data corrections/workfiles and/or troubleshooting
- May answer inquiries and resolve problems
- Requires knowledge of the organization, products, and/or services
- May respond to internal or external customer inquiries
- Requires ability to navigate computerized data entry systems or other relevant applications
- Analyzes all available data and resources to take action and correct or resolve routine situations
- Accepts and resolves routine issues from other sources
- Performing similar or lesser skilled work
Skills
- At least one year of Customer Service experience
- High School Education or Equivalent
- Ability to adapt well to process and Technology changes
- Multi-task oriented with the ability to work efficiently in stressful situations
- Ability to actively listen while entering detailed customer information
- Demonstrates effective communication skills (both oral and written)
- Interacts well with both internal and external customers
- Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction
- Ability to read instructions/documents and comprehend the context then execute the details
- Demonstrate problem solving skills
- Maintain composure in demanding and difficult situations
- Ability to use good time management skills to fulfill tasks
- Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.)
- Ability to work together as a team and support Revenue Services initiatives
Benefits
- Opportunities for growth and development
- Recognition for your work
- Competitive pay and benefits
Company Overview