Experienced Customer Experience Representative – Fort Wayne Airport

Join arenaflex, a leading mobility company, in its mission to provide exceptional customer experiences and shape the future of transportation. As a Customer Experience Representative, you will be the face of arenaflex, delivering top-notch service to customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a dynamic and innovative company that operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. With a strong commitment to customer satisfaction and employee development, arenaflex has been recognized as one of the top places to work. Our company is dedicated to providing the best and most trusted mobility solutions, and we're looking for talented individuals to join our team.

Job Summary

As a Customer Experience Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner. You will work closely with customers to understand their needs, offer solutions, and ensure a positive experience. This role is perfect for individuals who are passionate about delivering outstanding customer service and are eager to grow their skills and knowledge in a dynamic and fast-paced environment.

Key Responsibilities

* Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information, and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rental upon return
• Notify management of any known customer problems
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training

Essential Qualifications

* Must be at least 18 years old

• Must have a minimum of 2 years of customer service or sales experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 2 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be willing to accept the starting pay of $20.67 per hour plus bonus opportunities
• Must be able to work part-time with the following schedule: Friday, Saturday, Sunday 7:00am-3:00pm

Preferred Qualifications

* Previous experience in the rental car industry or a related field

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic computer skills and familiarity with customer relationship management (CRM) software

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Basic computer skills and familiarity with CRM software
• Ability to learn and adapt quickly to new systems and processes
• Strong problem-solving and conflict resolution skills

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to industry-leading technology and tools

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment

• We value diversity, equity, and inclusion and strive to create a workplace where everyone feels welcome and valued
• Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction
• We offer a range of benefits and perks to support your well-being and success

Compensation, Perks, and Benefits

* Competitive salary of $20.67 per hour

• Bonus opportunities based on performance
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to industry-leading technology and tools
• Opportunities for professional growth and development

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to arenaflex. Apply To This Job Apply for this job