Experienced Customer Onboarding Representative – Hospitality Industry
At arenaflex, we're passionate about creating growth for our clients, employees, and community. As a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions, we're committed to cultivating career advancements for our people. We're now seeking an experienced Customer Onboarding Representative to join our team and support new customers in getting live on our clients' platform.
About arenaflex
arenaflex is a global company with a 35-year history of generating revenue for innovative tech companies across the globe. We're proud of our award-winning workplace culture and to be named a top employer in our industry. Our six core values – growth, innovation, teamwork, customer focus, integrity, and accountability – are at the heart of everything we do. With a global presence in the US, India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we're committed to driving innovation and success.
The Role
As a Customer Onboarding Representative, you'll play a critical role in supporting new customers to get live on our clients' platform. You'll be responsible for initiating contact with new customers and supporting them in their successful journey to more revenue via phone and video conference. Our clients are typically SMEs and Sole Traders who have just completed a short sales cycle of up to 1 week.
About Our Client
Our client is one of the largest players in the hospitality space, acting as a broker for 250 million happy customer transactions every year and turning over more than $10 Billion in revenue in 2024. This is a household brand in the top 1,000 organizations in terms of revenue, listed as a Forbes Global 2000 company and featured in the TIME World's Best Companies of 2024. The potential in this project for a successful candidate is truly substantial!
Key Responsibilities
* Onboard new, high-quality, and engaged customers in your assigned geography
- Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients
- Maintain strong knowledge of our clients' service offering, platform features, and benefits
- Collaborate with cross-functional teams to ensure seamless customer onboarding experience
- Identify and resolve customer issues in a timely and professional manner
- Develop and maintain relationships with customers to ensure long-term success
What You'll Need to Succeed
* 1 year of experience in recruitment, account management, partner support, technical support, customer experience, customer care, customer success, or sales
- Language Experience – level C1 and above
- Proven track record of consistently exceeding goals and targets
- Online marketplace/SaaS platform experience a plus
- Proven track record of effectively managing a leads pipeline or book of business
- Proficiency in CRM software, specifically working with leads and opportunities
- Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
- Strong quantitative skills and the ability to interpret and apply data to drive decision-making
- Exceptional time management and prioritization abilities
- Comfort working at both strategic and tactical levels in ambiguous environments
- Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
What We Offer
At arenaflex, we're committed to providing our employees with valuable mental and physical well-being benefits, including:
- Comprehensive VHI Health cover from day one
- Structured training & career development opportunities
- Education reimbursement
- Paid birthday leave
- Child/Dependent care reimbursement
- Personal Hardship Loan Program
- Mental health and 24/7 employee assistance program
- Bike To Work Scheme / Taxsaver Leap Card Scheme
- Top-performer and tenure awards
Compensation and Benefits
The pay for this position is a basic salary of €38,000 per annum, with an additional variable bonus component of €6,000 per annum. Your recruiter will provide more detailed information during the interview process.
Equal Employment Opportunity
arenaflex is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance.
Apply Now
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply now and take the first step towards a rewarding career with arenaflex. Apply To This Job Apply for this job