Experienced Data Analyst - Customer Data Management at arenaflex
At arenaflex, we're on a mission to revolutionize the way businesses work by providing cutting-edge digital work platforms that simplify and streamline work experiences. As a leading provider of digital work solutions, we're committed to delivering exceptional value to our customers and employees alike. We're now seeking an experienced Data Analyst - Customer Data Management to join our team and help us drive business growth and success.
Role Description
As a Data Analyst - Customer Data Management at arenaflex, you'll play a critical role in ensuring the accuracy, consistency, and compliance of customer, partner, and account master data across our systems. Your primary responsibility will be to manage and resolve day-to-day data-related cases in Salesforce (SFDC), working closely with business stakeholders to understand data improvement and focus areas of business for Information Management.
Key Responsibilities
* Manage and resolve data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies.
- Maintain the integrity of customer, partner, and account master data across systems.
- Engage with business stakeholders to understand data improvement and focus areas of business for Information Management.
- Document data management processes and procedures.
- Gather and analyze business requirements and critical data elements.
- Deliver recommendations for business process improvements and implement them.
- Work with cross-functional stakeholders for issue resolution.
- Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com.
- Exhibit accountability, ownership, and decision-making capabilities.
- Hands-on experience in mastering customer data for the organization.
- Prioritize tasks, manage workload, and handle escalations.
- Strong verbal and writing skills, ability to work in teams.
- Identify improvement opportunities and define new processes as applicable.
- Good office software skills (e.g., Excel, Access, Visio, PPT).
- Exposure to building playbooks, SOPs, and KPIs is an added advantage.
- Excellent knowledge of proactive data analysis in conjunction with business needs.
- Good understanding of Customer, Transactions, and Products domains.
- Strong experience in Salesforce.com.
- Knowledge of data cleansing and standardization tools is an added advantage.
- Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud.
Qualifications
* 3+ years of industry experience in business data analysis.
- Attention to detail and strong personal organizational skills.
- Ability to work in a fast-paced, high-volume environment.
- Flexible and resilient, comfortable with ambiguity.
- Excellent communication skills, both verbal and written.
Requirements
* Proven ability to provide guidance and make decisions that require judgment.
- Experience with identifying improvement opportunities.
- Strong experience in Salesforce.com.
Benefits
* Comprehensive digital work platform enabling secure, personalized experiences.
- Opportunity to work in a company recognized as a leader in its field.
Company Description
arenaflex is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. Our comprehensive digital work platform simplifies work, providing smart, seamless, and secure work experiences. We're consistently positioned as a leader in Gartner's Magic Quadrant for Desktop as a Service (DaaS) and recognized as a leader in IDC MarketScape reports for EUC. We're committed to building a diverse workforce that reflects the communities we serve.
What We Offer
* Competitive salary and benefits package.
- Opportunity to work with a leading digital work platform provider.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Recognition and rewards for outstanding performance.
- Comprehensive digital work platform enabling secure, personalized experiences.
How to Apply
If you're a motivated and experienced Data Analyst - Customer Data Management looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job