Technical Support Representative
CVS Health is dedicated to building a world of health around every individual. As a Technical Support Representative, you will provide timely technical responses to inquiries from CVS store employees and deliver outstanding customer service while troubleshooting various systems and hardware.
Responsibilities
- Document problems, complete problem tickets, and request information in the support tools
- Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
- Effectively manage call workload
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
- Collaborate well in a team environment
- The full-time employee will work 5 days a week and must be able to work one weekend shift a week
Skills
- 6 months of technical and/or call center experience
- High School Diploma or GED required or 2 years equivalent experience
- Experience in a help desk/call center environment providing technical support in a retail environment
- Experience using computer hardware and software applications
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources
Company Overview
Company H1B Sponsorship