Digital Customer Experience Representative – Global Customer Support
At arenaflex, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. As a Digital Customer Experience Representative at arenaflex, you will play a key role in supporting our global customers who have implemented the arenaflex Learning Platform and provide them with an exceptional customer experience. You will be responsible for managing the arenaflex digital customer experience for our dynamic, but smaller customers, and executing the digital transformation of the arenaflex customer experience.
About the Role
As a Digital Customer Experience Representative, you will be responsible for:
- Developing, managing, and maintaining the arenaflex digital customer experience for all assigned customers
- Performing day-to-day management and maintenance of digital tools and consistently promoting and assisting with the implementation of process improvement
- Identifying opportunities for reducing repetitive and time-consuming tasks by streamlining using automation
- Monitoring the digital customer journey outcomes and identifying opportunities and risks
- Owning communication in the customer success inbound queue, directing the customer to the appropriate resources and contacts to achieve their goals
- Deploying data-driven automated implementation and adoption activities and tracking customer progress through implementation to ensure success
- Developing and enabling digital campaigns at scale and creating and maintaining response templates for frequently asked customer questions and communications
- Ensuring data integrity standards are maintained in Gainsight and Salesforce as it relates to customer engagement tracking and product utilization
- Assisting in the coordination of customer success led webinars & campaigns
- Collaborating with Customer Service Manager and Product Marketing stakeholders on webinar content
- Owning inbound opportunity generation and qualification through mail campaigns, webinars, and other means
- Reviewing and analyzing the customer base to identify and surface growth opportunities to the Sales Account Executive
- Developing and executing action plans from feedback and survey data
About You
To be successful in this role, you will need:
- A college degree (Bachelor or equivalent)
- Exceptional English communication skills, both written and verbal
- Experience building one:many digital campaigns with efficient processes
- Capacity to set correct expectations and manage issues to completion
- Multitasking and prioritizing tasks in a changing environment
- Strong team mentality, utilizing internal and external resources strategically and tactically
- Demonstrated ability to solve problems and seek solutions
Why Join arenaflex?
We've always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger. At arenaflex, we participate in E-Verify and are an Equal Opportunity Employer. All arenaflex employees are required to successfully pass a background check upon being hired.
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements and work-life balance
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job