Experienced Customer Support Specialist – Healthcare Technology

At arenaflex, we're revolutionizing the way healthcare professionals interact with patients by harnessing the power of generative AI. As a Customer Support Specialist, you'll play a vital role in delivering exceptional experiences to our customers, helping us scale our support team, and driving real, lasting change in the healthcare industry.

About arenaflex

arenaflex was founded in 2018 with a mission to power deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. With a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers, we're setting the industry standards for the responsible deployment of AI across health systems.

The Role

As a Customer Support Specialist at arenaflex, you'll be the face of our company, interacting with customers, and providing timely support in troubleshooting problems and answering questions. You'll be responsible for navigating our CRM tool to communicate with users, tracking contacts and resolutions for data analysis, and digging deep to solve complex issues. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities:

* Delight our arenaflex users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions

• Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
• Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
• Dig deep and be curious about solving complex issues

What You'll Bring:

* A 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support-focused team

• Love interacting with our customers and are happy to work hard
• Great spoken/written communication skills and ability to explain technical troubleshooting in an easy-to-understand manner
• Extremely organized, with the ability to manage multiple priorities at once, while maintaining attention to detail and quality
• Can work with speed and are results-driven
• Thrive in a fast-paced environment and willing to roll with the punches
• Possess excellent computer skills and comfortable with technology

Ideally, You Have:

* Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)

• Worked in CRM/Ticketing systems with rigorous tracking

Work Environment and Culture:

As a remote full-time, hourly employee, you'll enjoy a flexible schedule of Monday through Friday, 9:30 AM – 6:30 PM EST. Our culture requires extreme ownership, and every employee has the ability to (and is expected to) make an impact on our customers and our business. You'll have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress.

Benefits and Perks:

* Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees
• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees
• 401k and Matching: Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity: Competitive compensation and equity grants for full-time employees

Diversity & Inclusion:

arenaflex is an equal opportunity employer. Diversity and inclusion are at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe:

We're aware of individuals and entities fraudulently representing themselves as arenaflex recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the arenaflex recruiting team will come from an @arenaflex.com email address.

How to Apply:

If you're ready to make a meaningful impact alongside passionate people who care deeply about what they do, apply to this role today. Apply for this job