Experienced University Grad: Customer Experience Agent – Financial Operations Platform

At arenaflex, we're revolutionizing the way businesses manage their finances. Our all-in-one financial operations platform combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. As a customer experience agent, you'll play a critical role in delivering exceptional support to our customers, helping them navigate our platform and achieve their financial goals.

About arenaflex

arenaflex is a fast-growing fintech company that's changing the way businesses operate. Founded in 2019, we've quickly become one of the leading corporate card and bill payment platforms in America, with over 40,000 businesses using our platform to save time and money. Our investors include top-tier venture capital firms and angel investors from leading companies. We've been recognized as one of the most innovative companies by Fast Company and LinkedIn, and we're committed to building a team that shares our passion for innovation and customer satisfaction.

About the Role

As a customer experience agent, you'll be the first point of contact for our customers, providing support and guidance on our platform. You'll work closely with our account management, product, and engineering teams to resolve customer questions, manage product requests and issues, and bring insights into how we can improve our product. This is a unique opportunity to learn about our platform, work with a talented team, and make a real impact on our customers' experiences.

Key Responsibilities

* Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve

• Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
• Have the ability to grow, develop, and learn in a fast-paced, start-up environment
• Work directly with some of the fastest growing companies in the US
• Help Ramp scale effectively by handling support requests over phone, email, and chat
• Help us maintain a industry leading satisfaction rate with our customers
• Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
• Learn the Ramp Platform inside and out to maximize effectiveness with our customers

What You Need

* Ability to work on the weekends

• Ability to provide support to customers over phone predominantly; and occasionally email, and live chat
• Excellent verbal and written communication skills
• Experience collaborating closely with teams outside of support
• Strong background in customer support via email and phone
• Investigative and critical thinking skills
• Desire for ownership and growth in role over time
• Ability to work evenings and weekends as needed

Nice to Haves

* Experience working with Zendesk tooling

Benefits

As a full-time employee at arenaflex, you'll enjoy a comprehensive benefits package, including:

• 100% medical, dental, and vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and building a team that shares our values. As a customer experience agent, you'll have the opportunity to:

• Learn about our platform and how it can help businesses save time and money
• Work with a talented team of professionals who are passionate about innovation and customer satisfaction
• Make a real impact on our customers' experiences and help us maintain a industry leading satisfaction rate
• Grow and develop in a fast-paced, start-up environment
• Enjoy a comprehensive benefits package and competitive compensation

How to apply

If you're a recent graduate with a passion for customer experience and a desire to learn about our platform, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Pay range

For candidates located in NYC or SF, the pay range for this role is $48,000-$70,000. For candidates located in all other locations, the pay range for this role is $48,000-$65,000.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job