Experienced Manager, Customer Success, SMB | EMEA – Unlock Global Opportunity for Every Person, Team, and Business
At arenaflex, we're revolutionizing the way global teams work together. As the all-in-one payroll and HR platform, we're committed to unlocking global opportunity for every person, team, and business. With a vision to break down borders that have traditionally limited both hiring and career opportunities, we're creating the infrastructure for the future of work. Join our dynamic team of 5,000+ professionals spanning over 100 countries, speaking 74 languages, and driving continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, arenaflex is transforming how global talent connects with world-class companies. We're not just building software; we're creating a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.
Your experience at arenaflex will be a career accelerator.
At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Responsibilities:
* Manage a growing team of Customer Success Managers in your region; recruit, hire, and train new team members
- Serve as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
- Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers
- Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations
- Proactively surface opportunities to improve the team’s operational efficiency and the customer experience
Qualifications:
* Proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
- Driven, think on your feet, and thrive in a fast-paced, challenging environment
- Track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
- Data-oriented
- Experience working with clients and team members from multiple countries and across multiple time zones, preferred
- Experience working on a remote team, preferred
- Based in EMEA timezone, preferred
- Experience working at a high growth start-up or scale up, preferred
- Fintech or HRtech experience, preferred
- Multilingual, preferred
Total Rewards:
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy:
* Stock grant opportunities dependent on your role, employment status, and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
About arenaflex:
arenaflex is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
How to Apply:
If you're passionate about unlocking global opportunity for every person, team, and business, apply now to become a part of our dynamic team at arenaflex. Apply for this job