Experienced Customer Onboarding Manager – China
At arenaflex, we're revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. With a team of 5,000 spanning more than 100 countries, speaking 74 languages, and bringing a connected and dynamic culture that drives continuous learning and innovation for our customers, we're breaking down borders that have traditionally limited both hiring and career opportunities. As the fastest-growing Software as a Service (SaaS) company in history, arenaflex is transforming how global talent connects with world-class companies. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.
About the Role
We're seeking an experienced Customer Onboarding Manager to join our team in China. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients, driving customer satisfaction, and fostering long-term relationships. Your expertise will be instrumental in helping our clients get the most out of our all-in-one payroll and HR platform.
Key Responsibilities
- Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion. - Product Expertise: Become an arenaflex expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape. - Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with arenaflex’s best practices. - Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal arenaflex peers, driving continuous improvement. - Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.
Some Key Qualifications
- Fluent level of Chinese/Mandarin and English - Experience: 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains. - Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague. - Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps. - Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members. - Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients. - Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.
Bonus Points if You
- Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus. - Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones. - Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some Things You’ll Enjoy
- Stock grant opportunities dependent on your role, employment status, and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access
About arenaflex
arenaflex is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
How to Apply
If you're passionate about revolutionizing the future of work and are looking for a challenging and rewarding role, apply now to join our team as a Customer Onboarding Manager in China. Apply for this job