Experienced Customer Support & Administrative Assistant – Mission-Driven Organization

At arenaflex, we're on a mission to empower helping professionals through accessible, high-quality continuing education that makes a real difference. As a Customer Support & Administrative Assistant, you'll play a vital role in delivering exceptional customer experiences and supporting the growth of our Impact CE brand. If you're a motivated, tech-savvy individual who thrives in a dynamic, mission-driven environment, we want to hear from you! About arenaflex arenaflex has been a trusted provider of continuing education for over 25 years. Our newly launched Impact CE brand brings together two long-standing brands to offer both on-demand and live learning experiences. Our commitment to accessibility, quality, and impact has earned us a reputation as a leader in the industry. As a member of our team, you'll be part of a small, mission-aligned group working together to continually improve our customer experience. Responsibilities As a Customer Support & Administrative Assistant, your primary responsibilities will include: * Providing friendly and efficient customer support via email, chat, and phone, helping professionals navigate our continuing education platform. * Developing a deep understanding of our products and how professionals use them to meet licensing and continuing education requirements. * Supporting live webinar events by moderating presentations, which may include speaking briefly on camera, managing Zoom functionality, and assisting attendees. * Assisting with course creation through administrative tasks such as updating records, editing video captions, proofreading content, and organizing contact databases. * Creating or updating help articles, tutorials, and support materials. * Collaborating with a small, mission-aligned team to continually improve our customer experience. Key Qualifications To succeed in this role, you'll need: * Strong written and spoken communication skills, including the ability to speak clearly and professionally on camera. * Comfortable using (or learning) tools like Zoom, Help Scout, Clickup, and Google Workspace. * Self-starter with excellent time management skills and a knack for staying organized. * Tech-savvy and quick to learn new software or systems. * Previous experience in a customer support or administrative role, ideally in a remote environment. * Ability to adapt to shifting priorities and take initiative when something needs doing. * A dedicated, quiet workspace and high-speed internet. Bonus Points For * Familiarity with continuing education (especially in a healthcare profession). * Experience with virtual events or hosting webinars. * A general understanding of learning management systems (LMS). Schedule & Benefits This is a 100% remote position, open to US residents only. Compensation is $20–$22/hour DOE, with benefits including: * Paid holidays * 21 paid shifts off per year * A collaborative, flexible work culture rooted in purpose-driven work Estimated daily work hours are 9am–2pm Eastern Time, with a shift schedule to be determined with the chosen candidate. What We Offer At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. As a member of our team, you'll have the opportunity to: * Work with a small, mission-aligned team to make a real difference in the lives of helping professionals. * Develop your skills and expertise in a dynamic, fast-paced environment. * Enjoy a collaborative, flexible work culture that values purpose-driven work. * Participate in ongoing learning and development opportunities to stay up-to-date with industry trends and best practices. How to Apply If you're a motivated, tech-savvy individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a short cover letter describing your interest in the role and relevant experience or aptitude. We can't wait to hear from you! ```html

About arenaflex

arenaflex has been a trusted provider of continuing education for over 25 years. Our newly launched Impact CE brand brings together two long-standing brands to offer both on-demand and live learning experiences. Our commitment to accessibility, quality, and impact has earned us a reputation as a leader in the industry.

Responsibilities

• Providing friendly and efficient customer support via email, chat, and phone, helping professionals navigate our continuing education platform.
• Developing a deep understanding of our products and how professionals use them to meet licensing and continuing education requirements.
• Supporting live webinar events by moderating presentations, which may include speaking briefly on camera, managing Zoom functionality, and assisting attendees.
• Assisting with course creation through administrative tasks such as updating records, editing video captions, proofreading content, and organizing contact databases.
• Creating or updating help articles, tutorials, and support materials.
• Collaborating with a small, mission-aligned team to continually improve our customer experience.

Key Qualifications

• Strong written and spoken communication skills, including the ability to speak clearly and professionally on camera.
• Comfortable using (or learning) tools like Zoom, Help Scout, Clickup, and Google Workspace.
• Self-starter with excellent time management skills and a knack for staying organized.
• Tech-savvy and quick to learn new software or systems.
• Previous experience in a customer support or administrative role, ideally in a remote environment.
• Ability to adapt to shifting priorities and take initiative when something needs doing.
• A dedicated, quiet workspace and high-speed internet.

Bonus Points For

• Familiarity with continuing education (especially in a healthcare profession).
• Experience with virtual events or hosting webinars.
• A general understanding of learning management systems (LMS).

Schedule & Benefits

This is a 100% remote position, open to US residents only. Compensation is $20–$22/hour DOE, with benefits including:

• Paid holidays
• 21 paid shifts off per year
• A collaborative, flexible work culture rooted in purpose-driven work

What We Offer

At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. As a member of our team, you'll have the opportunity to:

• Work with a small, mission-aligned team to make a real difference in the lives of helping professionals.
• Develop your skills and expertise in a dynamic, fast-paced environment.
• Enjoy a collaborative, flexible work culture that values purpose-driven work.
• Participate in ongoing learning and development opportunities to stay up-to-date with industry trends and best practices.

How to Apply

If you're a motivated, tech-savvy individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a short cover letter describing your interest in the role and relevant experience or aptitude.

``` Apply for this job