Experienced Remote Dispatcher & Customer Service Agent – Petroleum Industry Dispatch Center

Join arenaflex, a leading provider of innovative solutions for the petroleum industry, as a Remote Dispatcher & Customer Service Agent. As a key member of our 24/7 dispatch center team, you will play a vital role in ensuring the timely and efficient dispatch of technicians to gas stations experiencing maintenance issues. If you are a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and forward-thinking company that has been serving the petroleum industry for years. Our commitment to delivering exceptional customer service and innovative solutions has earned us a reputation as a trusted partner in the industry. As a Remote Dispatcher & Customer Service Agent, you will be part of a team that is dedicated to providing top-notch support to our customers and ensuring the smooth operation of our dispatch center.

Key Responsibilities

As a Remote Dispatcher & Customer Service Agent, your key responsibilities will include:

• Answering inbound customer calls and delivering timely, professional service
• Accurately coordinating and dispatching field technicians to resolve maintenance issues at gas stations
• Entering and maintaining customer account data in our system
• Communicating effectively with customers via phone and Microsoft Outlook email
• Demonstrating strong problem-solving and follow-through skills to resolve customer issues efficiently

Training Schedule

Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role. The training schedule is as follows:

• Weeks 1-2: Monday-Friday, 7:00 AM-3:30 PM
• Weeks 3-4: Tuesday-Saturday, 12:00 PM-8:30 PM

Post-Training Schedules

After completing the training program, you will have the opportunity to choose from one of the following schedules:

• Schedule 1: Wednesday-Sunday, 7:00 AM-3:30 PM
• Schedule 2: Friday-Tuesday, 8:30 AM-5:00 PM
• Schedule 3: Tuesday-Saturday, 5:00 AM-1:30 PM
• Schedule 4: Thursday-Sunday, 9:30 AM-8:00 PM

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Home setup: Reliable high-speed internet and a private/quiet workspace
• Location: Ideally within 30 miles of Portland, OR (flexible for standout candidates elsewhere in Oregon)
• Experience: Proven tenure in call center or customer service roles
• Skills: Excellent verbal and written communication, customer-focused, detail-oriented
• Tech proficiency: Comfortable with Microsoft Office Suite, with daily use of Outlook

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience dispatching or coordinating technicians (HVAC, petroleum, etc.)
• Typing skills and ability to multitask in fast-paced environments

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office Suite, with daily use of Outlook
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

As a Remote Dispatcher & Customer Service Agent, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment. arenaflex offers a range of training and development programs to help you achieve your career goals, including:

• Comprehensive training program to equip you with the skills and knowledge necessary to excel in this role
• Opportunities for career advancement and professional growth
• Access to ongoing training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment that encourages learning and growth

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Remote Dispatcher & Customer Service Agent, you will have the opportunity to work from the comfort of your own home, with a private and quiet workspace. Our company culture is built on the values of:

• Customer focus: We are committed to delivering exceptional customer service and support
• Innovation: We are passionate about finding new and innovative solutions to meet the needs of our customers
• Collaboration: We work together as a team to achieve our goals and support each other's success
• Integrity: We operate with integrity and transparency in all our interactions with customers and colleagues

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $18.50 per hour
• Comprehensive training program to equip you with the skills and knowledge necessary to excel in this role
• Opportunities for career advancement and professional growth
• Access to ongoing training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment that encourages learning and growth
• Flexible scheduling to accommodate your needs and preferences

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a brief introduction to [[email protected]](mailto:[email protected]) or text (636) 735-0583 to schedule an interview. Apply for this job