Experienced Customer Service Associate – Retail Grocery Location

At arenaflex, we're committed to creating a culture of belonging and fostering an inclusive environment where everyone can thrive. As a great place to work, we empower our team members to be their authentic selves and provide the tools and support they need to succeed. If you're passionate about delivering exceptional customer service and making a positive impact in your community, we want to hear from you!

About arenaflex

arenaflex is a leading retail grocery company dedicated to providing high-quality products and services to our customers. We're proud to be a part of the community and strive to make a positive impact through our business practices and social responsibility initiatives. Our team members are the heart of our organization, and we're committed to providing a supportive and inclusive work environment that allows them to grow and thrive.

Job Summary

We're seeking an experienced Customer Service Associate to join our team at one of our retail grocery locations. As a Customer Service Associate, you'll play a critical role in delivering exceptional customer service, resolving customer concerns, and maintaining a positive and welcoming store environment. If you're a customer-focused individual with excellent communication skills and a passion for delivering results, we want to hear from you!

Primary Responsibilities & Accountabilities

As a Customer Service Associate, you'll be responsible for:

• Providing continuous attention to customer needs; greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner.
• Addressing customer issues/complaints and resolving to full satisfaction of the customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalating issues to management with a positive attitude.
• Coordinating daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instruction.
• Maintaining knowledge of front-end operations and staying current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Managing ACM lanes according to company standards and policies; ensuring each self-checkout lane is properly opened, appropriate reports are printed, and cash maintenance requirements are performed.
• Troubleshooting problems with front-end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stocking front-end products; restocking and using supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Exhibiting professional telephone etiquette and ensuring connection to the appropriate department or associate.
• Maintaining confidentiality of information.
• Putting up discarded or returned merchandise.
• Performing cashier associate duties, as necessary.
• Performing pricing duties, as necessary.
• Keeping work area clean, orderly, and free from safety hazards; reporting faulty equipment and hazards to management.
• Notifying management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy.
• Performing other job-related duties as assigned.

Qualifications

To be considered for this role, you must:

• Be at least 18 years of age.
• Have a high school diploma or equivalency.
• Be able to read, write, and speak English proficiently.
• Be able to understand and follow English instructions.
• Be authorized to work in the United States or be able to obtain the same.
• Have successfully completed pre-employment drug testing and background check.

Preferred Qualifications

While not required, we prefer candidates with:

• Strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
• A proficient working knowledge of office, front-end systems, and equipment.
• Proficient computer skills.
• Demonstrated skills in the ability to perform and deliver customer service expectations.
• Good organizational skills.
• A high standard of integrity and reliability.

Required Behaviors

To be successful in this role, you must:

• Live the Values by embracing the essence of the company, demonstrating a commitment to the company's goals and values.
• Unify and motivate team members through praise and recognition of success with immediate feedback to build an environment of trust.
• Be business-driven, showing passion for the business, delivering results consistently.
• Be customer-orientated, passionately demonstrating that the customer comes first... always by putting the customer's needs above all else.
• Demonstrate People Passion by consistently treating others with respect and dignity.

Knowledge, Skills, Abilities

To excel in this role, you must:

• Comply with all company policies and procedures.
• Complete service training within sixty (60) days of position start date.

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• A supportive and inclusive work environment.
• Recognition and rewards for outstanding performance.
• A comprehensive training program to ensure your success.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply today to join our team at arenaflex and start your journey to a rewarding and challenging career. Apply to this job Apply for this job