Experienced QA & Customer Support Coordinator – arenaflex Store

At arenaflex, we're a global leader in automotive technology, dedicated to developing and supplying innovative Human Machine Interface (HMI), Rear Seat Entertainment (RSE), and In-Vehicle Infotainment (IVI) systems to over 70 countries worldwide. With a focus on innovation, quality, and customer satisfaction, we continue to expand globally and lead advancements in connected and smart mobility solutions. We're seeking an experienced QA & Customer Support Coordinator to join our team in Tustin, CA. As a key member of our arenaflex Store, you'll play a vital role in overseeing quality assurance activities, managing inventory and order processes, and ensuring effective communication between customers and internal teams. This is a full-time, on-site position that combines customer support, logistics coordination, and quality control to maintain product reliability and enhance overall customer satisfaction.

Job Summary:

As a QA & Customer Support Coordinator, you'll be responsible for:

• Coordinating customer support initiatives to ensure timely and accurate responses to inquiries
• Managing order and inventory operations, including shipping, receiving, order fulfillment, and inventory control
• Collaborating with purchasing and supplier teams to support contracts and optimize supplier management
• Supporting logistics operations through effective materials handling and stocking practices
• Facilitating communication across internal teams to improve efficiency and customer experience
• Conducting defective product analysis to identify issues and support quality assurance efforts
• Performing product repairs and providing technical support as needed

Key Responsibilities:

* Coordinate customer support initiatives to ensure timely and accurate responses to inquiries

• Manage order and inventory operations, including shipping, receiving, order fulfillment, and inventory control
• Collaborate with purchasing and supplier teams to support contracts and optimize supplier management
• Support logistics operations through effective materials handling and stocking practices
• Facilitate communication across internal teams to improve efficiency and customer experience
• Conduct defective product analysis to identify issues and support quality assurance efforts
• Perform product repairs and provide technical support as needed

Essential Qualifications:

* Quality Control, Quality Assurance, and Quality Management skills

• Strong Analytical Skills
• Excellent Communication skills
• Strong organizational and multitasking abilities
• Ability to work effectively in a team environment
• Experience in the customer support or quality management field is a plus
• Bachelor's degree in a related field is preferred

Preferred Qualifications:

* Experience working in a fast-paced, dynamic environment

• Knowledge of inventory management software and systems
• Familiarity with quality control and quality assurance processes
• Strong problem-solving and analytical skills
• Ability to work in a team environment and communicate effectively with internal teams and customers

Skills and Competencies:

* Strong attention to detail and organizational skills

• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong analytical and problem-solving skills
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including proficiency in inventory management software and systems

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a QA & Customer Support Coordinator, you'll have opportunities to:

• Develop your skills and knowledge in quality control, quality assurance, and customer support
• Collaborate with cross-functional teams to improve efficiency and customer experience
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture:

At arenaflex, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a QA & Customer Support Coordinator, you'll be part of a dynamic and collaborative team that's passionate about delivering exceptional customer experiences. Our company culture values:

• Innovation and creativity
• Collaboration and teamwork
• Customer satisfaction and loyalty
• Continuous learning and development
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits:

At arenaflex, we offer a competitive compensation package that includes:

• A salary range of $60,000 - $80,000 per year, depending on experience
• Comprehensive benefits, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional development and growth

How to Apply:

If you're a motivated and detail-oriented individual with a passion for quality control and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers Page](https://arenaflex.com/careers). We can't wait to hear from you! Apply for this job