Experienced Full Stack Software Engineer – Customer Experience and Support Platform Development

At arenaflex, we're revolutionizing the way people shop, connect, and discover new things. As the largest livestream shopping platform in North America and Europe, we're on a mission to redefine e-commerce by blending community, shopping, and entertainment into a unique experience for our users. Our team is passionate about innovation, collaboration, and delivering exceptional customer experiences. We're now seeking an experienced Full Stack Software Engineer to join our Customer Experience team and help us build a world-class Customer Support platform.

About arenaflex

arenaflex is a rapidly growing company with hubs in the US, UK, Ireland, Poland, and Germany. We're a remote co-located team that values innovation, creativity, and teamwork. Our platform offers a wide range of products, from fashion and beauty to electronics and rare collectibles. We're committed to enabling anyone to turn their passion into a business and bringing people together through commerce.

The Role

As a Senior Full Stack Engineer on our Customer Experience team, you'll play a critical role in building a world-class Customer Support platform that resolves complex issues for our users. You'll be responsible for designing and developing new user-facing experiences, scaling internal infrastructure, and implementing intelligent automation to help us solve thousands of customer issues per hour. Your role will involve creative problem-solving to balance development speed, product impact, and technical excellence.

Key Responsibilities:

* Build new user-facing experiences that provide exceptional customer support

• Scale internal infrastructure to handle high volumes of customer issues
• Design and implement intelligent automation to resolve customer issues quickly and efficiently
• Collaborate with cross-functional teams to translate business problems into clear technical solutions
• Drive delivery and experimentation to ensure timely and effective resolution of customer issues
• Lead solutions end-to-end, from inception to production and beyond
• Proactively improve the team environment and foster an inclusive, supportive team culture

You

We're looking for a talented and experienced Full Stack Engineer who is passionate about delivering exceptional customer experiences. To be successful in this role, you should have:

• 5+ years of full-time software engineering experience with high growth startups
• Bachelor's degree in Computer Science or a related field, or equivalent work experience
• Backend expertise: proven track record of building end-to-end high-scale product experiences as a full-stack engineer
• Web or mobile experience: Next.js on Web or Native mobile development
• Ownership mindset: own projects holistically from inception to production and beyond
• Product instinct: excel at translating user needs to effective technical solutions
• Problem-solving: thrive in ambiguity and tackle challenging problems with creativity and autonomy
• Team leadership: proactively improve the team environment and foster an inclusive, supportive team culture

Benefits

As a member of our team, you'll enjoy a range of benefits that support your well-being, growth, and success. These include:

• Flexible time off policy and company-wide holidays (including a spring and winter break)
• Health insurance options, including medical, dental, and vision
• Work from home support, including a home office setup allowance and monthly allowance for cell phone and internet
• Care benefits, including a monthly allowance for wellness, annual allowance towards childcare, and lifetime benefit for family planning
• Retirement benefits, including a 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally
• Monthly allowance to dogfood the app, allowing you to develop a deep understanding of our product and use it as both a buyer and a seller
• Parental leave, including 16 weeks of paid parental leave and one month gradual return to work

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's revolutionizing the way people shop, connect, and discover new things, apply now to become a part of arenaflex's Customer Experience team. Apply for this job