Experienced Strategic Customer Success Manager – Driving Business Growth and Customer Satisfaction at arenaflex
At arenaflex, we're revolutionizing the way industries operate by harnessing the power of the Internet of Things (IoT) data. As a pioneer in the Connected Operations Cloud, we're helping organizations improve safety, efficiency, and sustainability in their physical operations. We're now seeking an experienced Strategic Customer Success Manager to join our team and drive business growth and customer satisfaction.
About arenaflex
arenaflex is a leading provider of IoT solutions that enable organizations to develop actionable insights and improve their operations. Our platform is used by industries such as agriculture, construction, field services, transportation, and manufacturing, representing more than 40% of global GDP. We're a recently public company, and our team is shaping the future of physical operations with exciting product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.
The Role
As a Strategic Customer Success Manager at arenaflex, you'll be on the front lines, ensuring our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. You'll work closely with our largest Fleet customers to understand their unique challenges, advise on how to leverage arenaflex for their needs, and become their long-term strategic partner. This role is open to candidates residing in Canada.
Key Responsibilities
* Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Orchestrate executive business reviews with our customers' decision-makers and our executive leadership, where we look back at past successes and align on upcoming goals
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their arenaflex products
- Deeply understand the arenaflex platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
- Partner with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests
- Serve as a mentor to the wider Customer Success teams
- Champion, role model, and embed arenaflex's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum Requirements
* 6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting Enterprise SaaS and/or Fortune 500 companies
- Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Customer travel is expected up to 25-40%.
Ideal Candidate
* Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment
Compensation and Benefits
The annual base salary for this position is between $121,975 and $157,850 CAD. arenaflex offers a competitive total compensation package, including employee-led remote and flexible working, health benefits, and much more. Take a look at our Benefits site to learn more.
Accommodations and Flexible Working
arenaflex is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process. We also support remote work where it aligns with our operational requirements.
Fraudulent Employment Offers
arenaflex is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@arenaflex.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
How to Apply
If you're a motivated and experienced professional looking to drive business growth and customer satisfaction, apply to this exciting opportunity today. Apply for this job