Health Partner Engagement Coordinator III-Hybrid
CareSource is a healthcare management organization, and they are seeking a Health Partner Engagement Coordinator III to provide high-level administrative support and operational coordination to the Health Partner Engagement team. The role involves maintaining electronic provider records, supporting provider engagement, and analyzing data to improve provider satisfaction.
Responsibilities
- Maintain accuracy of electronic provider records, profiles, and demographics within databases
- Provide direct support to providers regarding portal navigation and troubleshooting
- Support Health Partner Engagement (HPE) team in the maintenance and development of key relationships
- Manage the HPE mailbox for provider and internal stakeholder inquiries and responses
- Submit and track ServiceNow (SNOW) tickets to resolution and provide necessary follow up to HPE team
- Act as the HPLC liaison, providing support for provider credentialing, onboarding, and documentation
- Work collaboratively with departmental staff and management personnel to ensure continuous performance improvement in an effort to improve provider satisfaction and internal operations
- Pull and analyze provider claims trend data from Power BI to support provider education needs
- Create, maintain, and update interactive Power BI dashboards specific to Market
- Liaise with the MLSS team to access databases, and present data insights to HPE team and leadership
- Assist in documenting provider concerns in applicable systems and provide support to resolve identified issues and potential risk
- Perform all necessary duties to successfully support CareSource and Affiliate Companies contractual requirements with state and any other regulatory entities
- Perform any other job related duties as requested
Skills
- High School or GED completion required
- One (1) year of healthcare industry, account management or sales experience, preferably in the Healthcare field
- Intermediate proficiency level with Microsoft Outlook, Word, and Excel
- Knowledgeable of Facets, Credentialing platforms, and Power BI
- High level of organizational skills with the ability to work directly with management teams in a fast-paced environment
- Strong customer service skills
- Excellent written and oral communication skills
- Strong problem-solving skills
- Strong interpersonal skills
- Ability to work as a team
- Ability to manage multiple projects and prioritize
- Excellent research and analytical skills
- Associates or Bachelor's degree in business, communications, or related field is preferred
- One (1) year of healthcare industry, account management or sales experience, preferably in the Healthcare field preferred
Benefits
- You may qualify for a bonus tied to company and individual performance.
- Substantial and comprehensive total rewards package.
Company Overview
Company H1B Sponsorship