[Remote] Employee Benefits Account Manager

Note: The job is a remote job and is open to candidates in USA. ADP is a comprehensive global provider of cloud-based human capital management solutions. The Employee Benefits Account Manager will manage a book of Group Health Insurance clients, serving as a subject matter expert and ensuring client satisfaction through proactive support and relationship management.

Responsibilities

• You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate
• Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners
• Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more
• Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business
• Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience
• Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides
• Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages
• Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients
• Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes
• Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims
• Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation
• Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship
• You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing)
• You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics

Skills

• At least 2-3 years of related insurance experience
• Life & Health Insurance Producer License
• Previous insurance industry experience with a brokerage or agency environment
• Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
• Experience with insurance quoting platforms: Zywave
• Relationship/Account management experience
• Demonstrated proficiency in managing client relationships with multiple products
• Extensive experience building relationships and understanding a client's needs
• Prior experience managing service recovery
• Expert knowledge of ADP's infrastructure and ADP's traditional and new product/services in business processing and outsourcing

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off
• Company-paid time off for volunteering for causes you care about
• Best-in-class benefits start on Day 1
• Ongoing training, development, and mentorship opportunities
• A culture that values equity, inclusion, and belonging
• Business Resource Groups where you can connect globally with networks and allies
• Opportunities to progress your career in an agile, dynamic environment
• Focus on your mental health and well-being

Company Overview

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