Remote Customer Service Representative – B2B Support, Order Management, CRM & ERP Expertise

Why arenaflex?

At arenaflex we live by a “work hard, play hard” philosophy that fuels both personal growth and collective success. As a second‑generation, family‑owned leader in protective apparel, we design and manufacture gloves, suspenders, and related safety products that keep workers safe across a wide range of industries. Our commitment to quality, innovation, and genuine customer care has turned arenaflex into a trusted partner for manufacturers, distributors, and end‑users alike.

Joining arenaflex means becoming part of a community that values integrity, curiosity, and collaboration. Whether you’re working from a modern office in Portland, OR, or from the comfort of your home, you’ll be surrounded by teammates who roll up their sleeves, celebrate each other's wins, and constantly push the boundaries of what’s possible in the safety‑product space.

Position Overview

We are seeking a motivated, detail‑oriented Remote Customer Service Representative to be the front line of communication for our B2B customers. In this role you will handle inbound inquiries via phone, email, and live chat, process orders accurately, and partner with internal sales and operations teams to ensure seamless order fulfillment. Your ability to listen actively, solve problems quickly, and maintain a positive, professional demeanor will directly impact customer satisfaction and long‑term partnership success.

Key Responsibilities

• Provide prompt, courteous, and knowledgeable assistance to customers through phone, email, and chat channels, consistently delivering an outstanding experience.
• Enter and verify sales orders in our ERP system, ensuring all details (product codes, quantities, shipping instructions) are accurate and complete.
• Maintain up‑to‑date customer records in the CRM platform, documenting interactions, order history, and any follow‑up actions required.
• Investigate and resolve product inquiries, order discrepancies, and delivery issues, escalating to the appropriate internal teams when necessary.
• Collaborate closely with internal sales partners to confirm order accuracy, manage order flow, and meet promised delivery timelines.
• Support cross‑functional projects, such as trade‑show preparation, process improvement initiatives, and system migrations, as needed.
• Continuously gather feedback from customers to identify trends, suggest enhancements, and contribute to the evolution of arenaflex’s service standards.
• Adhere to company policies, data‑privacy regulations, and quality‑control procedures while handling sensitive customer information.

Essential Qualifications

• Associate’s degree (AA) or equivalent from a two‑year college, technical school, or comparable work experience.
• Minimum of two years proven experience in B2B customer service, preferably within a manufacturing or distribution environment.
• Demonstrated ability to adapt communication style to diverse customer personalities and business contexts.
• Strong command of Microsoft Office Suite (Word, Excel, Outlook) and a proven track record of quickly mastering new software tools.
• Excellent written and verbal communication skills, with a focus on active listening and precise documentation.
• Organizational talent that thrives in a fast‑paced environment, balancing multiple priorities without sacrificing quality.
• Professional, outgoing demeanor with a genuine service‑oriented mindset.

Preferred Qualifications & Technical Experience

• Hands‑on experience with CRM, ERP, and warehouse‑management systems; familiarity with the specific platforms used at arenaflex is a plus.
• Previous exposure to arenaflex (formerly known as Zendesk) for ticketing and case management.
• Experience using project‑tracking tools such as arenaflex (formerly Asana) to coordinate tasks across teams.
• Understanding of supply‑chain workflows, inventory controls, and order‑fulfillment processes.
• Ability to lift up to 50 pounds for occasional trade‑show setup or inventory assistance.

Core Skills & Competencies

• Active Listening: Capture the full scope of customer concerns, ask clarifying questions, and confirm understanding before taking action.
• Problem Solving: Diagnose issues quickly, propose practical solutions, and follow through until resolution is achieved.
• Technical Agility: Navigate multiple software platforms, retrieve data from disparate sources, and input information accurately.
• Emotional Resilience: Remain calm, courteous, and professional even when faced with challenging or upset customers.
• Collaboration: Build strong working relationships with internal sales, logistics, and product teams to deliver seamless service.
• Detail Orientation: Ensure order entries, shipping details, and customer notes are error‑free, reducing rework and delays.
• Continuous Learning: Stay current on industry trends, product updates, and best practices in customer service.

Work Environment & Culture at arenaflex

Our remote team members enjoy a flexible schedule that accommodates personal commitments while still aligning with core business hours. Whether you’re based in Portland, OR, or any other location within the United States (excluding California, Colorado, Washington, New Jersey, and Rhode Island), you’ll have access to the same collaborative tools, training resources, and supportive leadership as on‑site staff.

arenaflex fosters a culture of openness and empowerment. Every employee participates in quarterly strategic planning sessions, contributing ideas that shape the company’s direction. Our open‑book management approach ensures transparency around financial performance, operational goals, and growth initiatives, giving you a clear view of how your work drives the business forward.

Compensation, Benefits & Perks

• Competitive hourly wage starting at $20.00 per hour, with performance‑based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Generous paid time off, paid holidays, and flexible scheduling options.
• Remote‑work stipend covering home‑office equipment and internet costs.
• Professional development assistance, including access to online courses, workshops, and industry conferences.
• Employee discounts on arenaflex products and partner retailer offers.
• Tickets to local sporting events, commuter bus passes, and paid volunteer opportunities.
• Quarterly team‑building events and virtual socials to keep remote connections strong.

Career Growth & Learning Opportunities

arenaflex is committed to your long‑term success. As you master the fundamentals of B2B support, you’ll have pathways to advance into senior customer service roles, team lead positions, or specialized functions such as account management, sales operations, or training coordination. We provide mentorship programs, cross‑departmental shadowing, and tuition reimbursement for certifications that align with your career aspirations.

Application Process

If you thrive in a dynamic, customer‑focused environment and are eager to contribute to a company that values integrity, innovation, and teamwork, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting how your experience aligns with the responsibilities and culture at arenaflex.

Apply Job!

Join arenaflex Today

At arenaflex, you’ll be part of a family‑like community that celebrates hard work, encourages continuous improvement, and rewards dedication. Your voice will be heard, your ideas will matter, and your career will have a clear trajectory. Take the next step toward a rewarding remote career—apply now and help us deliver safety, quality, and exceptional service to customers worldwide.