[Remote] Human Resources Coordinator – Employee Services

Note: The job is a remote job and is open to candidates in USA. Care Advantage, Inc. is a leader in home care services, providing personalized support to individuals. They are seeking a Human Resources Coordinator – Employee Services to manage employee inquiries and improve HR processes while delivering an exceptional employee experience.

Responsibilities

• Own the HR Ticketing Experience: Manage and triage employee requests through Jira, ensuring timely, accurate, and supportive resolutions
• Be the First Line of HR Support: Respond to employee questions, concerns, and requests with professionalism and empathy
• Escalate When Needed: Partner with HR specialists to ensure complex issues are handled efficiently
• Educate & Guide: Help employees understand policies, procedures, and best practices to ensure consistency across the organization
• Drive Engagement & Retention: Deliver positive interactions that support employee satisfaction and retention efforts
• Analyze & Improve: Track KPIs, monitor ticket trends, and identify opportunities for process improvements
• Leverage Technology: Continuously look for ways to improve efficiency using HR systems and tools
• Contribute to Knowledge Management: Maintain SOPs, documentation, and HR resources for scalability and consistency
• Support Cross-Team Coverage: Step in where needed to ensure seamless HR service delivery

Skills

• 2+ years of experience in HR, employee services, or business support
• Associate's degree in HR, Business Administration, or related field
• Experience with ticketing systems (Jira preferred)
• Strong communication skills-written and verbal
• High level of professionalism and confidentiality
• Detail-oriented with experience in HRIS or workplace platforms
• Ability to collaborate across departments and work independently
• Experience with ticketing systems (Jira preferred)

Company Overview