[Remote] Senior National Account Executive

Note: The job is a remote job and is open to candidates in USA. Massimo Zanetti Beverage USA is seeking a Senior National Account Executive who will serve as the primary relationship owner and business manager for a key strategic QSR customer. This role involves overseeing contract relationships, managing pricing strategies, and expanding the corporate brands portfolio to drive long-term growth.

Responsibilities

• Serve as the primary business owner for national/corporate brand partnerships, ensuring long-term alignment on commercial goals, supply chain performance, and product quality expectations
• Lead annual and long-range planning for the account, including volume targets, contract terms, innovation needs, and operational improvement initiatives
• Manage pricing strategy, cost changes, and financial negotiations to protect margins while maintaining a competitive, partnership-centric approach
• Oversee demand planning and forecasting accuracy, ensuring supply continuity and proactive risk mitigation
• Monitor revenue, volume, and profitability performance for account business, providing regular updates, insights, and recommendations to senior leadership
• Build, strengthen, and maintain highly collaborative relationships with key customer stakeholders, including procurement, quality, supply chain, category management, inventory control, and R&D teams
• Serve as the trusted point of contact for issue resolution, escalation, new opportunities, and ongoing strategic alignment
• Facilitate joint business planning sessions and quarterly business reviews to reinforce transparency, performance tracking, and future pipeline planning
• Ensure all MZB supplied products meet agreed upon product specifications, certifications, and quality standards
• Collaborate with Operations, QA, and R&D to address product performance, reformulation needs, or cost improvement initiatives
• Maintain a deep understanding of product requirements across roasted, packaged, and distributed formats
• Partner with supply chain, customer support, and operations teams to ensure accurate order fulfillment, on time delivery, and adherence to customer defined RADs and logistics requirements
• Lead troubleshooting and root cause resolution for service disruptions, capacity constraints, and inventory challenges that could impact service levels
• Coordinate closely with Marketing, Finance, Operations, QA, and Product Development to ensure key customer business needs are aligned with MZB’s capabilities, priorities, and portfolio strategies
• Act as the internal champion for customer-partners ensuring cross functional visibility into customer expectations, opportunities, and risk areas
• Identify opportunities to expand partnerships through new product offerings, format extensions, process improvements, and value added solutions
• Support the Corporate Brands strategy by bringing on additional high value national customers, applying best practices from the major accounts to drive long term, sustainable growth
• Leverage category data, cost models, operational metrics, and customer insights to improve forecasting, optimize supply chain performance, and strengthen commercial decision making
• Provide regular performance analyses and data backed recommendations to enhance customer satisfaction, operational efficiency, and account profitability
• Lead cross functional teams in service of the client partnerships, driving accountability, coordinated execution, and timely communication across all stakeholders
• Model the MZB Way through proactive problem solving, strong prioritization, and collaborative decision making

Skills

• 8–10+ years of experience managing large, complex national accounts in CPG, QSR, foodservice, or corporate/private label brands
• Proven success owning and growing a high value customer relationship, including accountability for pricing, forecasting, margin delivery, and supply continuity
• Experience working with highly matrixed customers involving procurement, supply chain, quality, and category/brand teams
• Demonstrated ability to develop and execute long term customer strategies that balance customer objectives with company profitability targets
• Experience leading joint business planning, building multi‑year growth roadmaps, and navigating complex commercial negotiations
• Ability to identify and unlock incremental growth opportunities through product, process, or operational improvement
• Strong understanding of forecasting, demand planning, production cycles, and logistics requirements for large‑scale customers
• Ability to partner cross functionally with Operations, QA, and Supply Chain to ensure orders meet product specifications, RADs, quality standards, and service level expectations
• Proven track record in proactively resolving service, quality, and operational issues with urgency and accuracy
• Experience working closely with Marketing, R&D, QA, Finance, Sales, and Customer Support to align customer needs with internal capabilities
• Ability to lead internal teams through issue resolution, commercial reviews, and new opportunity development
• Strong organizational navigation skills with the ability to drive alignment and clarity across multiple stakeholders
• Exceptional communication, listening, and influence skills with the ability to build trust at multiple levels of a customer's organization
• Experience managing high stakes conversations, resolving escalations diplomatically, and maintaining a partnership first mindset
• Strong business writing and meeting leadership skills for executive level reporting and customer presentations
• Ability to interpret customer P&Ls, margin waterfalls, forecasts, cost models, and supply/operations metrics
• Strong analytical problem solving skills with the ability to turn customer and market data into actionable recommendations
• Experience developing pricing proposals, evaluating cost changes, and supporting scenario planning
• Ability to identify and evaluate new corporate brand/private label opportunities with long term strategic fit
• Demonstrated success building or expanding strategic partnerships that drive sustainable revenue and margin growth
• Bachelor's in Business, Marketing, Supply Chain, or a related field required
• Proven success operating in fast paced, high complexity environments with large customers and evolving needs
• Ability to balance customer advocacy with disciplined commercial and operational decision making
• Strong sense of ownership, accountability, and professionalism when navigating ambiguity or pressure
• MBA or advanced degree preferred, especially with a focus in account management, strategy, or operations
• Prior experience with large QSR, corporate brand, or national private label customers
• Experience with roasted coffee, CPG food/beverage manufacturing, or product specification management
• Familiarity with multi‑location supply chains and contract manufacturing environments

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