Senior Telephony Product Manager
IDR is excited to announce an opportunity for a Senior Telephony Product Manager to join our esteemed client's team in Dallas, TX. We are seeking a dynamic and experienced professional to lead the development, deployment, and optimization of Contact Center as a Service (CCaaS) solutions. If you are passionate about product strategy and enjoy collaborating with diverse technical teams, we encourage you to apply today! Position Overview/Responsibilities for the Senior Telephony Product Manager:
- Lead the telephony product lifecycle, driving product strategy and ensuring alignment with business objectives
- Collaborate with engineers and cross-functional stakeholders to optimize contact center solutions
- Conduct business cases to support new product initiatives, including cost-benefit analysis and ROI projections
- Manage the deployment and optimization of CCaaS solutions
Required Skills for Senior Telephony Product Manager:
- 8+ years of experience in Telephony Product Management, with a focus on CCaaS and UCaaS
- Expertise with CCaaS platforms such as Genesys, Amazon Connect, Five9, Twilio, or similar
- Proficiency with telephony-related protocols (SIP, VoIP, ACD, IVR)
- Knowledge of CRM systems and Workforce Management (WFM) tools
- Proven experience with product development and lifecycle management
- Strong collaboration skills with cross-functional teams
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to join an industry-leading organization
- Collaborative and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
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