Sr engineer-service
Why Work at Rehlko We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. Why You Will Love this Job: SPECIFIC RESPONSIBILITIES Render field services to contractual customers, as a Key Account manager. Co-ordinate with service HO for quotations, order execution and Job works. Drive service initiatives to achieve business / Fin plan assigned. Share forecast of parts & service business for a rolling quarter. Develop, plan and conduct training activities for customers / distributors / dealers. Convert out-of-fold customers to In-fold customers. Increase in AMC contracts and the customer base, from the assigned territory. Provide technical support and advice to customers / distributors / dealers in accordance with established procedures and standards. Troubleshoot root causes of product failures and provide FIR/ RCA reports. Recommend to Customers/Distributors/Dealers the parts required for the product range and clarify technical queries on any part. Recommend safety stock/consumables to be stocked by Customers / Distributors/Dealers. Study market requirements for parts and help to promote parts business. Liaise with customers/distributors/dealers on service and parts orders. Provide latest development and technical information to all relevant parties. Attend to any other technical services-related duties as and when assigned. Give technical feed-back on product performance / improvement. Develop service database for gensets operating in that area. Interact closely with Service HO on all service related matters. Prepare list of parts with part nos required for attending repairs and overhauls Attend to commissioning of gensets at customer site Prepare monthly reports on field activities & targets achievement vs plan. Co-ordination with local dealers of proprietary components manufacturers for getting effective services. Manage float parts and tools inventory Conduct service campaigns etc About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlkoat https://www.rehlko.com/who-we-are.In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?" . Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit. Apply Job!