Case Manager- Remote opportunity: (Local to Michigan only)
Job Title: Case Manager – Populace - Remote Location: Troy, MI 48083 Schedule: Monday – Friday | 8:00 AM – 5:00 PM Job Type: 13-Week Contract Candidate Type: Local candidates required (Michigan)
Job Summary
We are seeking a skilled and compassionate Case Manager (RN or LMSW) to join the ambulatory case management team. This role will focus on enrolling patients into case management services and accurately allocating billing codes to support care coordination and improve patient outcomes. The ideal candidate will bring 3–5 years of telephonic case management experience and a strong background in goal setting, care planning, and motivational interviewing.
Key Responsibilities
Conduct telephonic outreach to patients for enrollment into case management services.
Allocate billing codes to services provided, ensuring compliance with documentation standards.
Support care coordination by assessing social determinants of health (SDoH) and connecting patients with appropriate resources.
Utilize motivational interviewing techniques and develop patient-centered care plans and goals.
Maintain accurate records using Epic's Compass Rose system (training provided).
Collaborate closely with the ambulatory care team to achieve performance metrics.
Attend and complete Red Cross billing/coding training within 6 months of start, if not already completed.
Requirements
Licensure: Must be a Registered Nurse (RN) or Licensed Master Social Worker (LMSW) with a valid, unrestricted State of Michigan license.
Experience
3–5 years of telephonic case management experience (inpatient case management does not apply).
Experience in primary care clinic settings providing short-term case management is preferred.
Familiarity with “Patient-Centered Medical Home” and “Provider Delivered Care Management” billing is a plus.
Exposure to or completion of MICMT training:
Introduction to Team-Based Care or Patient Engagement Foundations.
Working knowledge of CM billing codes is highly desirable.
Previous experience with Epic EMR system is a plus (will train).
Comfortable in fast-paced environments and driven to meet outreach and care delivery metrics.
Preferred Skills
Motivational interviewing
Goal setting and individualized care planning
Care coordination and resource navigation
Social determinants of health (SDoH) assessment
Strong documentation and communication skills
Please include responses to the following screening questions in the submission packet:
Do you have experience working in a primary care clinic providing short-term case management services?
Do you possess skills in motivational interviewing, goal setting/care planning, care coordination, and SDoH assessment?
Are you familiar with “Patient Centered Medical Home” designation and “Provider Delivered Care Management” billing?
Have you completed MICMT training in “Introduction to Team-Based Care” or “Patient Engagement Foundations”?
Do you have experience with CM billing codes?
Do you have experience documenting in Epic?
Are you comfortable working in a fast-paced environment providing telephonic outreach to meet performance goals?