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Client Service Associate

Remote · USA Full-time New today

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities

  • Support our clients at all levels
  • Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients’ feedback and analyze how clients’ experience can be improved
  • Keep open communication between the departments to resolve any issues

    • Requirements

  • Proficiency in English - C1+ level
  • Nice to have: Proficiency in Spanish or German
  • Advanced interpersonal and communication skills
  • Ability to listen to clients and your team’s needs and find solutions
  • Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
  • Excellent communication skills, both verbal and written

    • What you will get in return

  • Competitive Salary:We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
  • Work-Life Harmony:Join a company that genuinely cares aboutyou—because your life outside of work matters just as much as your time on the clock.
  • Annual Performance Bonus:Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
  • Generous Time Off:Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
  • Employee Referral Program:Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
  • Comprehensive Health & Pension Benefits:From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits andperks!
  • Workation Wonderland:Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
  • Volunteer Days:Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

    • Additional Information

    Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most brilliant teams in the industry.

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