Member Services Representative - Full-time / Part-time
Advance Your Career at Planstin Located in Southern Utah, Planstin is at the forefront of benefits administration and business services. We simplify health insurance for employers and individuals, emphasizing cost-effectiveness and excellent service in a complex market. As our company grows, we're looking for talented individuals eager to progress in their careers. About the role The Benefit Advocates will take incoming calls and emails from group contacts, members, medical providers, and affiliates to answer any questions they have related to the member's eligibility & benefits. The Benefit Advocates are primarily responsible for educating members on how to maximize the use of their benefits. This position is part time and will work a morning shift. This position is in office and does not offer hybrid, or remote work opportunity. What you"ll do
- Handling client"s questions over the phone and via email. Questions vary greatly, and there is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired.
- Providing eligibility and benefits to providers offices
- Enrolling new members and clients manually as needed
- Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card
- Ad-hoc help with data clean-up in our system, and other compliance related tasks
Qualifications
- High School diploma or equivalent
- Verbal and written communication skills including active listening
- Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint)
- Proficient computer skills with the ability to learn new software
- Demonstrate attention to details
Physical Requirements
- Able to sit for up to 8 hours a day
- Able to talk to on the phone for up to 8 hours a day
- Repetitive tasks each day
Planstin"s Employee Benefits:
- 12 paid holidays plus 3 weeks of paid time off to balance work and life.
- Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
- Invest in your future with a 401k plan backed by a solid 4% match from us.
- Free snacks and regular lunches available onsite.
- Take your career to new heights with our dedicated training programs and a team environment that's all about support and growth.
- Build strong connections with colleagues at our frequent, fun team-building events.
The pay range for this role is: 22 - 22 USD per hour(Planstin Office) PI275549242 Advance Your Career at Planstin Located in Southern Utah, Planstin is at the forefront of benefits administration and business services. We simplify health insurance for employers and individuals, emphasizing cost-effectiveness and excellent service in a complex market. As our company grows, we're looking for talented individuals eager to progress in their careers. About the role The Benefit Advocates will take incoming calls and emails from group contacts, members, medical providers, and affiliates to answer any questions they have related to the member's eligibility & benefits. The Benefit Advocates are primarily responsible for educating members on how to maximize the use of their benefits. This position is part time and will work a morning shift. This position is in office and does not offer hybrid, or remote work opportunity. What you"ll do
- Handling client"s questions over the phone and via email. Questions vary greatly, and there is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired.
- Providing eligibility and benefits to providers offices
- Enrolling new members and clients manually as needed
- Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card
- Ad-hoc help with data clean-up in our system, and other compliance related tasks
Qualifications
- High School diploma or equivalent
- Verbal and written communication skills including active listening
- Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint)
- Proficient computer skills with the ability to learn new software
- Demonstrate attention to details
Physical Requirements
- Able to sit for up to 8 hours a day
- Able to talk to on the phone for up to 8 hours a day
- Repetitive tasks each day
Planstin"s Employee Benefits:
- 12 paid holidays plus 3 weeks of paid time off to balance work and life.
- Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
- Invest in your future with a 401k plan backed by a solid 4% match from us.
- Free snacks and regular lunches available onsite.
- Take your career to new heights with our dedicated training programs and a team environment that's all about support and growth.
- Build strong connections with colleagues at our frequent, fun team-building events.
The pay range for this role is: 22 - 22 USD per hour(Planstin Office) PI275549242 Apply Job! Apply to this Job