Senior IT Support Specialist – First Connect
First Connect is a software platform designed for insurance agents to easily connect with today’s top Insurtech providers and other tech-forward insurance carriers.
The platform’s standout feature is a robust comparative rater that lets insurance agents input data just once to generate multiple insurance quotes for their clients. FC aims to continually expand its network of insurance providers by integrating more companies via APIs, making it easy to access a wide range of insurance products. First Connect is an independent startup that recently spun out of Hippo Insurance and is now building its own unique future. At SwingDev—a hippo company, we’re proud to be their long-term strategic partner. Want to learn more? Let’s discuss it on our first call! What’s our culture like? „We’re all about people” – yes, it may sound a bit cliche. But whether we’re writing code or just hanging out, we know that people are at the heart of everything we do. We like to have a good time and keep things light, even when we’re tackling big projects. We could brag about what’s making us special, but we’ve boiled it down to two key ingredients: mature, companionable people who, rather than compete, prefer to inspire and have each other’s backs; a culture of trust, empathy, and positivity that keeps us together, lets us interact as teammates and friends, and truly enjoy the ride.
About the role: We’re looking for an experienced and self-sufficient Senior IT Support Specialist to join our insurtech startup. In this role, you’ll take ownership of internal IT operations, including improving and establishing processes and managing vendor relationships to ensure timely and effective support for technical issues for our international teams.
What will you do?
- You’ll provide a high touch, white glove approach to technical support for our employees.
- You’ll work closely with our outsourced IT support to ensure seamless service delivery
- You’ll act as an escalation point to resolve a wide array of problems in a timely manner.
- You’ll oversee and participate in building a robust knowledge base for your peers and end-users.
- You’ll manage the hardware lifecycle from receiving new hardware and onboarding employees to repairs of damaged machines and upgrades.
- You’ll ensure compliance with security protocols including antivirus, firewalls, patch management, and two-factor authentication.
- You’ll support employee onboarding and offboarding from an IT perspective.
- You’ll act as the go-to internal IT contact — while day-to-day L1 support is typically handled externally, you’ll be our key in-house expert, ready to step in during major incidents or emergencies. Your flexibility and ownership mindset will be essential when things need urgent attention.
We may be a match if you…
- Have 3-6 years of experience in IT Support in a professional environment
- Are highly experienced with support ticket management and tracking
- Have a strong customer service, problem solving and teamwork abilities
- Are experienced in using a modern MDM to solve complex support needs
- Communicate clearly and professionally — both in English and Polish
- Possess in-depth technical expertise with MacOS and Windows
- Understand the network fundamentals (laptop connectivity, VPN, printing)
- Are familiar with managing SaaS applications via SSO
- Have experience with video conferencing solutions and support
- Are available to work in the afternoon hours, including occasional evening meetings due to U.S. time zone collaboration (we respect work-life balance but prioritize effective communication)
You will get extra points for:
- Previous experience working in a startup or high-growth environment and understanding its unique IT needs.
Recruitment process:
- Send us your CV – it’s the best way for us to get to know you.
- Meet Ola, one of our Recruiters – she’ll be your first point of contact.
- Meet with Wojtek for manager interview
- Join Davide for technical interview
- Meet on the final stage with Yotam, our Chief Product Officer
- Welcome aboard!
– 25 000 PLN + VAT on B2B or equivalent on the contract of employment Basics Form of employment of your choosing Remote work & flexible working hours Paid sick leave️ Paid holidays Health & Safety Private medical care with dentists & orthodontists package for you and your family ❤️ Group life insurance Psychotherapists support — free online sessions with psychologists and psychotherapists. Home physiotherapy Multisport card & meditation apps reimbursed 50% Working conditions & Development Gear with Apple Logo and monitor 50% reimbursement for courses, conferences, books & certificates Free access to private language lessons 6 Personal Development Days & 4 Voluntary Days Off Extras you may like Cafeteria platform — extra “stówka”every month to spend on whatever you want to Nanny services for parents Concierge services – a personal assistant to help you to deal with your everyday matters Chill room with table football & PlayStation 5 Free snacks, and ice cream in the office (every day, all year round!) Free Friday Lunch in the office Team building events — we party together several times a year during the annual Offsite & Christmas Parties, beer after work, or our #WinterEscapeMonth workation in Cyprus
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